Customer Experience Ambassador

5 days ago


Ipswich, Suffolk, United Kingdom Warner Leisure Hotels Full time
Job Overview

We are seeking a highly motivated and people-focused individual to join our team as a Customer Experience Ambassador. This role is an excellent opportunity for someone who is passionate about delivering exceptional customer service and is looking to develop their skills in a fast-paced hospitality environment.

About the Role

As a Customer Experience Ambassador, you will be responsible for ensuring that all our guests have a memorable and enjoyable stay with us. You will work closely with the Food and Beverage Manager to deliver a smooth and seamless guest experience from arrival to departure.

You will be part of a diverse and multi-skilled team that is dedicated to providing outstanding service and exceeding our guests' expectations.

The Benefits
  • A competitive salary of up to £11.44 per hour dependent on age
  • Free use of gym and leisure facilities
  • Free or 60% discounted food onsite
  • Access to numerous discounts and offers with many national brands and retailers
  • A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
  • 20% discount for you, family & friends across our Bourne Leisure brands Warner Leisure Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use)
What We Are Looking For
  • A people person who would put the guest journey at the heart of everything they do
  • A willingness to learn and improve knowledge on customer service, our products and tailored selling
  • Someone who will care about the wider team and look to support wherever needed
  • A passion for food and drink
  • A promise to come to work as your whole authentic self
About Us

We are committed to creating a workplace that values diversity, equity, and inclusion. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require.

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can.



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