Rota Coordinator Unplanned Care Specialist

4 weeks ago

Stevenage, Hertfordshire, United Kingdom East and North Herts NHS Trust Full time
About the Role

We are seeking a highly organized and detail-oriented Rota Coordinator to join our team in Unplanned Care. As a key member of our team, you will play a crucial role in coordinating and administering medical staffing rotas using the Medirota system.

Key Responsibilities
  • Ensure medical teams comply with Medirota system and processes
  • Maintain operational staffing functions associated with E-Roster and all associated systems and processes
  • Undertake all administrative changes required to the system
  • Provide first-line support to system users
  • Provide technical support, answering support queries via phone, email, or face-to-face
  • Maintain a high degree of customer service
  • Process changes, requests, and forms in a timely manner, while being aware of when further guidance may be required
  • Direct unresolved issues to relevant resources
About Us

East and North Hertfordshire NHS Trust is a leading healthcare provider, proud of our range of general and specialist services. Our 6,000 dedicated staff ensure our patients receive the best care. We are committed to a positive work-life balance for our employees, offering flexible working patterns and a supportive environment.

Requirements
  • GCSE Level or Equivalent
  • Proven literary and numeracy skills
  • Evidence of ongoing professional development
  • Good working knowledge of Microsoft Word, Excel, and Outlook
  • Knowledge of working on staffing-related systems, particularly e-Rostering
  • Knowledge of administrative procedures of a support or customer services team
  • Good understanding of equal opportunities and trust core values

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