Automotive Service Expert

7 days ago


London, Greater London, United Kingdom Pendragon Group Full time

Service Advisor Role

We are seeking an experienced and passionate individual to join our team as a Service Advisor at Evans Halshaw Vauxhall Bedford.

About the Role

The successful candidate will be responsible for providing exceptional customer service, taking care of customers' service bookings, and advising on recommended courses of action for their vehicles.

Key Responsibilities

  • Provide estimates for work and book in service and repair work for customers' vehicles
  • Advise customers on recommended courses of action and accurately invoice for any work carried out
  • Keept customers informed of all available extras, accessories, and value products while maximizing opportunities to upsell

Requirements

To be successful in this role, you will need:

  • A background in customer service with an interest in the automotive industry
  • Flawless organisation skills and confidence using computer systems
  • Experience of sales, with the ability to maintain customer service levels while meeting KPIs and deadlines in a fast-paced environment
  • Dedication to providing an incredible service with a passion for making customers happy

About Us

Pendragon Group is a leading volume automotive retailer dedicated to providing personalised, value services to our customers. We're looking for someone to make an impact and bring our vision to life by forging long-lasting customer relationships and delivering a great experience every time.

Salary and Benefits

This role comes with a competitive salary of £26,857 per annum, plus £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals, and aftersales services.



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