Customer Experience Director

2 days ago


Liverpool, Liverpool, United Kingdom No7 Beauty Company Full time
Join Our Team

We are seeking a dedicated Customer Experience Director to lead our retail team at No7 Beauty Company. As a key member of our store team, you will be responsible for delivering exceptional customer experiences and driving sales growth.

Key Responsibilities:

  • Develop and implement sales strategies to drive growth and exceed customer expectations.
  • Lead and motivate a high-performing team to achieve sales targets and provide exceptional customer service.
  • Maintain a deep understanding of customer needs and preferences to deliver tailored product recommendations.
  • Foster a positive working environment by promoting teamwork, open communication, and continuous learning.
  • Serve as a role model for the No7 brand and values.

Requirements:

  • A genuine passion for beauty products and the No7 brand.
  • Proven leadership experience in retail or a related field, with a focus on team motivation and performance improvement.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.

Estimated Salary: £42,000 - £55,000 per annum, based on location and experience.

What We Offer

No7 Beauty Company offers a competitive salary and benefits package, including:

  • A generous employee discount on our own brands and partner businesses.
  • Holiday entitlement that increases with length of service.
  • Discretionary annual bonus scheme.
  • Retirement savings plan.

We are committed to supporting our employees' personal and professional growth, providing opportunities for development and career advancement within the company.



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