Director of Customer Insight

We are seeking a Customer Insights Director to lead on end-to-end customer experience optimisation at our leading fashion retailer.This role involves analysing Voice of the Customer (VoC) and Speech Analytics data using qualitative and quantitative methods for all customer groups. The insights gathered will be used to optimize customer journeys to enhance...

Customer Insights LeadLiverpool (Hybrid – 3x Days a Week in Office)£50,000-£60,000 HarnhamA leading company is seeking a Customer Insights Lead to join the team and lead on end-to-end customer experience optimisation. The Customer Insights Lead will be responsible for gathering insights from surveys, disparate data sets, and Voice of the Customer (VoC)...

Customer Insights AnalystOur client, a leading fashion retailer, is looking for a skilled Customer Insights Analyst to join their eCommerce Analytics team. The successful candidate will be responsible for providing valuable insights and recommendations to drive increased customer loyalty and retention. The role involves working on a range of projects within...

At Harnham, we are seeking a skilled Customer Insights Lead to join our team in Liverpool. As a key member of our hybrid team, you will be responsible for leading end-to-end customer experience optimization efforts.The successful candidate will have strong experience in the customer insights space and excellent analytical skills. Line management experience...

We are seeking an experienced Customer Insights Specialist to join our e-commerce analytics team at Harnham. As a key member of our team, you will use your SQL expertise to drive business growth through data-driven insights and recommendations.The successful candidate will have a strong background in data analysis, with experience in SQL and data...

About the Role:Harnham is seeking a Customer Insight Analyst to join our team. As a key member of our organization, you will be responsible for analyzing customer data to inform business decisions.In this role, you will work closely with stakeholders to develop and implement strategies that improve customer satisfaction. Your analytical skills and attention...

About the PositionWe are seeking a Customer Research Director to join our team at Harnham. In this role, you will be responsible for carrying out core research using mixed methods, working with various data sources to gather key insights and present them back to stakeholders.Your Skills and ExperienceThe ideal candidate will have strong experience in...

Job Title: Market Insights StrategistConducting research across customer data, panel data, and survey data to drive a customer-centric culture is key.About the RoleWe are seeking a highly skilled Market Insights Strategist to join our growing CX team in Liverpool. The successful candidate will be required to work 3 times a week from our office.The role comes...

We are seeking a skilled Customer Insight Data Specialist to drive customer satisfaction and improve our service delivery. Located in Liverpool, this role offers the opportunity to work with a forward-thinking housing association.About the Role:The ideal candidate will be responsible for performing analysis across customer behaviors and survey data,...

We are seeking a Senior Director of Customer Intelligence to join our team in Liverpool. As a key member of our management team, you will be responsible for leading our customer insight and personalisation initiatives. This is a fantastic opportunity to drive business growth and improve customer experiences using data-driven decision making.About YouTo...

We are seeking a highly skilled Business Intelligence Analyst to join our team at Workonblockchain.In this role, you will be working closely with our data team to analyze customer behaviors and preferences.As a key member of our team, you will play a crucial role in shaping our business strategies and decisions.To succeed in this position, you should have a...

Better Placed is seeking a talented Retail Customer Insight Manager to join our team and help drive customer improvements.About the JobThis is a great opportunity to use your skills and experience to lead on customer behaviours, manage the customer lifecycle, and gain customer feedback. You will also be supporting CX measurement programme and reporting.Key...

About HMRCHMRC is a significant employer with 65,000 staff. We are committed to creating a great place to work for all our colleagues. Our mission is 'To positively influence the engagement and effectiveness of our colleagues.'We welcome applications from all backgrounds with the experience and skills needed to perform this role.The RoleThis is an exciting...

We are recruiting for an Insights and Journey Lead to join our fashion retailer's team at Harnham. In this role, you will be responsible for leading the development and implementation of strategies to optimize customer journeys and improve customer experience.The insights and journey lead will analyse Voice of the Customer (VoC) and Speech Analytics data to...

The Housing Association is looking for a skilled Business Intelligence Analyst to drive customer satisfaction and improve services.Key Responsibilities:Analyse customer behaviour and survey data to provide valuable insightsCreate data-driven reports and dashboards to inform business decisionsRequirements:Experience with visualisation tools such as Power...

Agility Resourcing is offering a competitive salary of £55,000 - £65,000 per annum for this challenging role.About the RoleThis exciting opportunity has arisen for a highly numerate graduate to join our data analysis team as a Data Insights Specialist. Working closely with the IT Director, you will be responsible for conducting complex mathematical...

Director of Retail£55,000 per annum + performance-related bonus.About the JobThis is an exciting opportunity to join our team as a Retail Director and lead our boutique in Liverpool to success. As a key member of our leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a positive work...

Job DescriptionThis is a fantastic opportunity to work with a leading retail company in Liverpool, as a Market Insights Manager. You will be carrying out research across customer data, panel data, and survey data to build a customer-centric culture across the business. The role involves working with various data sources, gathering key insights, and...

Harnham's VisionWe are a leading retail company operating across the UK & Europe, and we are seeking a Business Insights Manager to join our growing CX team. In this role, you will carry out core research using mix methods, working with various data sources to gather key insights and present them back to stakeholders.Your ResponsibilitiesThe ideal candidate...

A challenging and rewarding opportunity has arisen for a Head of Insights and Personalisation to join our fashion retailer in Liverpool. As a key leader within our organisation, you will be responsible for developing and implementing customer insights and personalisation strategies that drive business growth and improve customer experiences.About the JobThe...