Claims Management Professional
12 hours ago
About Hastings Direct
We're a digital insurance provider with a passion for delivering great products at the right price with our simple and straightforward service.
We treat customers like we want to be treated - fairly, respectfully, and with their best interests at heart.
Job Description
This is an exciting opportunity to join our team as a Home Claims Team Leader. As a leader, you'll play a crucial role in supporting the Hastings Direct goal to become a market-leading home claims handling function.
You'll work closely with the team to set and manage annual and monthly objectives, provide coaching and development plans to support ongoing progression, and ensure annual performance reviews are conducted.
Key Responsibilities
- Supporting the Hastings Direct goal to become a market-leading home claims handling function
- Setting and managing annual and monthly objectives, providing coaching and development plans to support ongoing progression
- Ensuring payments are authorised in line with our departmental SLA's and overseeing guidance and advice in respect of technical referrals
- Conducting regular monthly audits on colleagues
- Engaging and motivating the team, delivering effective meetings
- Supporting the overall quality of claims handling internally and by outsourced partners
What We Offer
A salary of £50,000-£60,000 per annum, based on experience, plus a bonus scheme, flexible working options, and a comprehensive benefits package.
Requirements
- Previously leadership experience, preferably in contact centre, claims or home claims handling
- Strong customer and colleague focus
- Excellent communication and coaching skills
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