Customer Service Team Lead
2 days ago
This role will oversee the delivery of an outstanding crisis prevention helpline in Birmingham, West Midlands. The ideal candidate will have a proven track record of building and managing effective teams, as well as experience of developing partnerships with stakeholders.
The successful applicant will be responsible for providing leadership, guidance, and effective line management to a team of crisis prevention advisers. They will also ensure a consistent and high-quality service is delivered through quality assurance processes.
Key Responsibilities:
- Lead a team of advisors to deliver exceptional customer service
- Risk assess and provide advice and guidance on safeguarding matters
- Develop and maintain relationships with internal and external stakeholders
- Work on a rota basis, covering shifts starting at 10:25pm and finishing at 07:40am
Requirements:
- A degree in Health, Nursing, Social Work, Community Work or related discipline
- Experience of working in a customer-facing role, preferably in a night shift environment
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
Benefits:
- An estimated salary of £34,000 - £42,000 per annum, depending on experience
- 33 hours per week, working a 4-night shift pattern
- Hybrid and flexible working arrangements
- An attractive pension scheme
- Enhanced sick pay and parental leave policies
-
Ecological Services Lead
2 weeks ago
Birmingham, Birmingham, United Kingdom LEAD Careers Full timeSkyrocket your career as a Landscape Architect at LEAD Careers! Our dynamic team focuses on simplifying the planning process through ecology surveys, tree surveys, and biodiversity solutions. You will be responsible for providing top-notch ecological and arboricultural services to our valued clients.About the RoleWork closely with our specialists to deliver...
-
Customer Service Team Lead
4 days ago
Birmingham, Birmingham, United Kingdom KSB Recruitment Full timeJob Title: Customer Service Team LeadWe are seeking a highly organized and professional Reception Manager to lead our customer service team at KSB Recruitment. This role is an excellent opportunity for someone with strong background in front desk operations, exceptional customer service skills, and proficiency in managing administrative tasks.Key...
-
Customer Service Team Lead
2 days ago
Birmingham, Birmingham, United Kingdom Parkside Recruitment Full timeJob OverviewParkside Recruitment is seeking a seasoned Customer Service Team Lead to spearhead the development of innovative customer service processes and deliver exceptional support across multiple channels.This exciting opportunity combines collaboration, flexibility, and growth potential in a vibrant company that values creativity and teamwork.
-
Customer Service Team Lead
2 weeks ago
Birmingham, Birmingham, United Kingdom Woodlands Recruitment Solutions Full time**Job Overview**We are seeking an experienced Customer Service Team Lead to join our team in the West Midlands. As a key member of our customer care strategy, you will be responsible for delivering high-quality service to our customers.The successful candidate will have experience working with customers, ideally in a commercial setting, and possess excellent...
-
Customer Service Team Lead
1 week ago
Birmingham, Birmingham, United Kingdom Edgbaston CollegeBirmingham Full timeEdgbaston College is a leading educational institution in Birmingham, offering flexible A-level programs with regular testing and small classes. We pride ourselves on our approach to teaching and learning, ensuring students are treated as individuals and build great relationships with staff.About the RoleThis is an exciting opportunity to join our team as a...
-
Customer Service Coordinator
11 hours ago
Birmingham, Birmingham, United Kingdom Ward Talent Team Full timeWe are seeking a customer-focused Customer Service Coordinator to join our team at 10 Brindley Place in Birmingham City Centre. This is a permanent contract with guaranteed hours and an estimated salary of £14/hour.Your role will involve providing exceptional customer service to visitors, tenants, and contractors. You will be responsible for managing access...
-
Lead Ecologist Role
4 days ago
Birmingham, Birmingham, United Kingdom LEAD Careers Full timeOur OfferWe offer a unique opportunity for a skilled ecological expert to join our dynamic team at LEAD Careers. As a key member of our team, you will be responsible for providing top-notch ecological and arboricultural services to our valued clients.A competitive annual salary of £55,000 is available.Opportunities for career advancement and a healthy...
-
Arboricultural Team Supervisor
5 days ago
Birmingham, Birmingham, United Kingdom LEAD Careers Full timeLandscape Architect Job OverviewWe are looking for a highly skilled Arboricultural Team Supervisor to lead our team at LEAD Careers. The successful candidate will have experience in delivering high-quality ecological and arboricultural services to clients.Develop effective strategies to meet client needs and expectations.Pursue ongoing professional...
-
Customer Acquisition Specialist
4 weeks ago
Birmingham, Birmingham, United Kingdom TEAM Full timeJob OverviewWe are seeking a Customer Acquisition Specialist to lead our consumer marketing efforts in Birmingham. The successful candidate will have a passion for live events, music, sports, or hobbies and be proud of our city's world-class venues.
-
Customer Service Liaison
5 days ago
Birmingham, Birmingham, United Kingdom Ward Talent Team Full timeAbout the JobThis Reception position offers a competitive salary of £14/hour, working in Birmingham City Centre with guaranteed hours. The successful candidate will be responsible for managing access control, greeting visitors, and ensuring only authorised persons enter the building.Key Responsibilities:Administer all aspects of access control to a high...
-
Ecological Services Manager
5 days ago
Birmingham, Birmingham, United Kingdom LEAD Careers Full timeAbout Landscape Architect RoleWe are seeking an experienced Ecological Services Manager to join our dynamic team at LEAD Careers. As a key professional in this role, you will focus on simplifying the planning process through ecology surveys, tree surveys and biodiversity solutions.Collaborate with specialists to deliver high-quality results.Develop effective...
-
Ecological Services Manager
4 days ago
Birmingham, Birmingham, United Kingdom LEAD Careers Full timeAbout Our Team at LEAD CareersAs a key professional in our dynamic team, you will focus on simplifying the planning process through ecology surveys, tree surveys, and biodiversity solutions.Collaborate with specialists to deliver high-quality results.Develop effective strategies to meet client needs and expectations.Pursue ongoing professional development to...
-
Team Lead for Customer Experience
7 days ago
Birmingham, Birmingham, United Kingdom Bubble CiTea Full timeJob Title: Team Lead for Customer ExperienceEstimated salary: £32,000 - £42,000 per year.About UsBubble CiTea is a dynamic bubble tea brand with a focus on delivering high-quality drinks and exceptional customer service. We are committed to creating a positive and supportive work environment that allows our employees to grow and develop their skills.Job...
-
Customer Service Team Lead
5 days ago
Birmingham, Birmingham, United Kingdom Coburg Banks Full timeAbout Coburg Banks:Coburg Banks is a leading law firm in the UK, renowned for its commitment to excellence and employee wellbeing.Job Summary:We are seeking a highly motivated and experienced Contact Centre Team Leader to join our Client Experience team. As a key member of our leadership team, you will be responsible for guiding and developing a team of...
-
Customer Service Team Manager
3 weeks ago
Birmingham, Birmingham, United Kingdom L&G Recruitment Full timeJob Overview:L&G Recruitment is seeking a highly experienced and skilled Customer Service Team Manager to lead our Service Desk team. The successful candidate will oversee the performance of the team, ensuring timely resolution of incidents and service requests, and adherence to HR and IS policies.About the Role:The Technical Support Lead Specialist will be...
-
Ecological Services Director
2 days ago
Birmingham, Birmingham, United Kingdom LEAD Careers Full timeAs an Ecological Services Director, you will be responsible for providing top-notch ecological and arboricultural services to our valued clients.About the PositionDeliver high-quality results through collaboration with our team members.Drive business growth by meeting client expectations.Maintain a strong understanding of industry developments to stay...
-
Operations Team Lead
3 weeks ago
Birmingham, Birmingham, United Kingdom Team ITG Full timeCompany OverviewTeam ITG is a dynamic and busy operations team, committed to ensuring the smooth running of our production processes. We're seeking an experienced Operations Team Member to join our team and contribute to our success.Job DescriptionThe Ops Manager - Support Role will play a key part in supporting our production processes, working closely with...
-
Hospitality Services Lead
3 weeks ago
Birmingham, Birmingham, United Kingdom Bistrot Pierre - South Team Member Full timeAbout the RoleThe estimated annual salary for this position is £25,000-£30,000, depending on experience. As a Service Excellence Coordinator, you will play a vital role in ensuring seamless service delivery while maintaining high standards of customer satisfaction.
-
Team Lead for Customer Experience
5 days ago
Birmingham, Birmingham, United Kingdom Costa Coffee Full timeCareer OpportunityThis exciting role is ideal for a motivated and experienced leader who is passionate about delivering high-quality products and services. As a Team Lead for Customer Experience, you will be responsible for driving sales growth and improving profitability.About the Job:Manage store operations to ensure excellent customer serviceTrain and...
-
Customs Brokerage Team Lead
4 weeks ago
Birmingham, Birmingham, United Kingdom Right Now Recruitment Full timeAs a leading recruitment agency, Right Now Group is partnering with a prominent Global Forwarder based in Birmingham to fill the position of an Experienced Senior Customs Brokerage Clerk.This senior role involves supervising Customs Brokerage teams and having at least 5 years of Freight Forwarding experience.Responsibilities include:Developing and...