Customer Service Liaison

22 hours ago


Birmingham, Birmingham, United Kingdom Ward Talent Team Full time
About the Job

This Reception position offers a competitive salary of £14/hour, working in Birmingham City Centre with guaranteed hours. The successful candidate will be responsible for managing access control, greeting visitors, and ensuring only authorised persons enter the building.

Key Responsibilities:

  • Administer all aspects of access control to a high standard.
  • Act as the first point of contact for visitors entering the building.
  • Assist with deliveries and post, contacting relevant tenants as necessary.
  • Provide exceptional customer service to clients.
  • Issue access cards to contractors and visitors.
  • Respond to queries and requests in a timely manner.
  • Report any security issues to the onsite security supervisor.
  • Manage access control via the turnstiles and carpark intercom.
  • Assist with smart spaces via the app.
  • Ensure compliance with site security instructions and policies.

About Ward Security

We provide security solutions to UK businesses, including CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems, and more.

We value our people's wellbeing and offer benefits such as Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits.



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