Customer Service Liaison
3 days ago
Job Title: Customer Service Liaison
Estimated Salary: £22,000 - £28,000 per annum
Job SummaryWe are seeking a highly motivated Customer Service Liaison to join our team at Falcon Insurance. As a Customer Service Liaison, you will play a key role in ensuring customer satisfaction and loyalty by providing exceptional customer service and support.
- Respond to customer inquiries and resolve issues in a timely and effective manner.
- Communicate with customers via email or telephone to provide updates on policy amendments and changes.
- Collaborate with internal teams to identify opportunities to improve customer experience and increase revenue.
- Utilize data analysis tools to monitor customer interactions and identify trends.
- Possess excellent communication and interpersonal skills to effectively interact with customers.
- Demonstrate a strong understanding of customer needs and preferences.
- Experience in customer-facing roles and conflict resolution is essential.
Falcon Insurance is committed to providing a positive and inclusive work environment that fosters growth and development. We offer competitive salaries, comprehensive benefits, and opportunities for advancement.
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