Customer Service Liaison

3 days ago


Birmingham, Birmingham, United Kingdom FALCON INSURANCE Full time

Job Title: Customer Service Liaison

Estimated Salary: £22,000 - £28,000 per annum

Job Summary

We are seeking a highly motivated Customer Service Liaison to join our team at Falcon Insurance. As a Customer Service Liaison, you will play a key role in ensuring customer satisfaction and loyalty by providing exceptional customer service and support.

  • Respond to customer inquiries and resolve issues in a timely and effective manner.
  • Communicate with customers via email or telephone to provide updates on policy amendments and changes.
  • Collaborate with internal teams to identify opportunities to improve customer experience and increase revenue.
  • Utilize data analysis tools to monitor customer interactions and identify trends.
Requirements
  1. Possess excellent communication and interpersonal skills to effectively interact with customers.
  2. Demonstrate a strong understanding of customer needs and preferences.
  3. Experience in customer-facing roles and conflict resolution is essential.

Falcon Insurance is committed to providing a positive and inclusive work environment that fosters growth and development. We offer competitive salaries, comprehensive benefits, and opportunities for advancement.



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