Customer Service Team Lead
2 days ago
About Coburg Banks:
Coburg Banks is a leading law firm in the UK, renowned for its commitment to excellence and employee wellbeing.
Job Summary:
We are seeking a highly motivated and experienced Contact Centre Team Leader to join our Client Experience team. As a key member of our leadership team, you will be responsible for guiding and developing a team of circa 10-15 colleagues, driving exceptional service delivery and contributing to the company's objectives.
The Role:
- Motivate your team to achieve outstanding performance levels and meet company targets.
- Provide clear direction, support, and guidance through coaching, leadership, and setting objectives.
- Manage performance through regular reviews, addressing performance issues and recommending training and development opportunities.
What We Offer:
This is a permanent full-time role with flexible working arrangements. We offer a competitive salary of £27,500 per annum, plus a range of benefits including pension scheme, health insurance, critical illness cover, childcare vouchers, and discounted gym membership.
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