Customer Service Team Lead

2 days ago


Birmingham, Birmingham, United Kingdom Coburg Banks Full time

About Coburg Banks:

Coburg Banks is a leading law firm in the UK, renowned for its commitment to excellence and employee wellbeing.

Job Summary:

We are seeking a highly motivated and experienced Contact Centre Team Leader to join our Client Experience team. As a key member of our leadership team, you will be responsible for guiding and developing a team of circa 10-15 colleagues, driving exceptional service delivery and contributing to the company's objectives.

The Role:

  • Motivate your team to achieve outstanding performance levels and meet company targets.
  • Provide clear direction, support, and guidance through coaching, leadership, and setting objectives.
  • Manage performance through regular reviews, addressing performance issues and recommending training and development opportunities.

What We Offer:

This is a permanent full-time role with flexible working arrangements. We offer a competitive salary of £27,500 per annum, plus a range of benefits including pension scheme, health insurance, critical illness cover, childcare vouchers, and discounted gym membership.



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