ITIL Service Manager

3 weeks ago


Salisbury, Wiltshire, United Kingdom eTeam Workforce Limited Full time
Job Overview

eTeam Workforce Limited is a leading provider of workforce solutions, and we're seeking an experienced Service Catalogue Manager to join our team in Salisbury. As a key member of our organisation, you'll play a critical role in managing and maintaining the service catalogue to ensure seamless delivery of services.

Key Responsibilities:

  • Conduct thorough analyses of service requirements and compare them with Service Level Agreements (SLAs) to ensure compliance.
  • Prepare and present regular reports to senior management on service performance, key metrics, and improvement initiatives.
  • Build and maintain strong relationships with stakeholders to understand their requirements and gather feedback to enhance the SLA process.
  • Proactively identify opportunities for service improvement and recommend and implement process enhancements, tools, or technologies.
  • Ensure that all service levels adhere as per best practices.
  • Provide expert problem management support for high-profile client issues and ensure root-cause analysis is conducted with corrective actions implemented.

Requirements:

  • ITIL V4 Foundation certification required, further ITIL certifications are desired.
  • Experience in various analytical/reporting techniques supported by understanding of statistics and quality management concepts.
  • Proficiency in data analysis, ability to work collaboratively with cross-functional teams, and detail-oriented with organisational skills.

Compensation and Benefits:

We offer a competitive salary package of £65,000 - £75,000 per annum, depending on experience, plus benefits including a generous pension scheme, flexible working hours, and professional development opportunities.



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