IT Service Delivery Manager
3 days ago
eTeam is seeking a highly skilled IT Service Delivery Manager to lead our service delivery organization. As a key member of our team, you will be responsible for ensuring the highest levels of service quality and customer satisfaction.
Salary: £62,000 - £72,000 per annum (dependent on experience)
Key Responsibilities:
- Develop and implement strategies to improve service quality and reduce costs.
- Work closely with stakeholders to understand their requirements and gather feedback to enhance the service delivery process.
- Identify opportunities for service improvement and recommend and implement process enhancements, tools, or technologies.
- Lead cross-functional teams to deliver high-quality services that meet customer expectations.
You will have the opportunity to work collaboratively with cross-functional teams and utilize your analytical skills to drive business growth and excellence. If you are a detail-oriented individual with excellent organizational skills and a passion for service management, we encourage you to apply.
Required Skills and Qualifications:
- ITIL V4 Foundation certification required, further ITIL certifications desired
- Experience in various analytical/reporting techniques supported by understanding of statistics and quality management concepts
- Proficiency in data analysis
- Strong understanding of service management principles and practices
- Ability to work collaboratively with cross-functional teams
Benefits:
- Friendly and inclusive work environment
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