IT Service Delivery Manager

3 days ago


Salisbury, Wiltshire, United Kingdom eTeam Full time

eTeam is seeking a highly skilled IT Service Delivery Manager to lead our service delivery organization. As a key member of our team, you will be responsible for ensuring the highest levels of service quality and customer satisfaction.

Salary: £62,000 - £72,000 per annum (dependent on experience)

Key Responsibilities:

  • Develop and implement strategies to improve service quality and reduce costs.
  • Work closely with stakeholders to understand their requirements and gather feedback to enhance the service delivery process.
  • Identify opportunities for service improvement and recommend and implement process enhancements, tools, or technologies.
  • Lead cross-functional teams to deliver high-quality services that meet customer expectations.

You will have the opportunity to work collaboratively with cross-functional teams and utilize your analytical skills to drive business growth and excellence. If you are a detail-oriented individual with excellent organizational skills and a passion for service management, we encourage you to apply.

Required Skills and Qualifications:

  • ITIL V4 Foundation certification required, further ITIL certifications desired
  • Experience in various analytical/reporting techniques supported by understanding of statistics and quality management concepts
  • Proficiency in data analysis
  • Strong understanding of service management principles and practices
  • Ability to work collaboratively with cross-functional teams

Benefits:

  • Friendly and inclusive work environment


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