Service Delivery Manager
3 weeks ago
We are a global IT recruitment specialist providing support to clients across the UK, Europe, and Australia.
Estimated salary: £45,000 - £55,000 per annum.
Job Overview:
eTeam has an excellent opportunity for a skilled professional to join our team as a Service Delivery Manager.
Key Responsibilities:
- Develop and maintain the IT service catalogue, ensuring all services are accurately described and categorized.
- Collaborate with IT service owners, business units, and other stakeholders to gather requirements and ensure the catalogue meets their needs.
- Ensure all service descriptions, SLAs, and related documentation are complete, accurate, and up-to-date.
- Regularly review and improve the service catalogue to enhance usability and relevance.
- Provide training and support to users of the service catalogue, ensuring they understand how to access and utilise the information.
- Develop and maintain metrics to measure the effectiveness and usage of the service catalogue.
Requirements:
- Experience with service catalogue management tools.
- Strong understanding of ITIL framework and service management principles.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with cross-functional teams.
- Strong organisational and project management skills.
- Proficiency in IT service management tools and software.
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