Current jobs related to IT Service Operations Manager - Salisbury, Wiltshire - Hortor

  • Operational Services Manager

    3 weeks ago

    Salisbury, Wiltshire, United Kingdom Wiltshire Council Full time

    Job OverviewThis is an exciting opportunity to take on a pivotal role within Wiltshire Council's Leisure Services team as a Duty Manager.The successful candidate will be responsible for ensuring the smooth operation of our centres, providing exceptional customer experiences, and contributing to the delivery of our mission to inspire members to lead active...

  • Service Operations Manager

    4 weeks ago

    Salisbury, Wiltshire, United Kingdom Hortor Full time

    Job OverviewWe are seeking a highly motivated Service Operations Manager to join our team at Hortor. As a key member of our team, you will be responsible for the development, maintenance, and continuous improvement of our IT service catalogue.About the RoleThis is a full-time position based in Salisbury, working 100% office-based. The successful candidate...

  • Protective Services Officer

    4 weeks ago

    Salisbury, Wiltshire, United Kingdom Staffline Operations Careers Full time

    Job Overview:We are recruiting for a Security Officer to join our team at Staffline Operations Careers in Salisbury. This exciting opportunity offers a chance to make a positive impact on the community while working in a dynamic environment.Key Accountabilities:- Deliver exceptional customer service and maintain a visible presence on site- Utilize CCTV...

  • Customer Service Operations Manager

    2 months ago

    Salisbury, Wiltshire, United Kingdom Bighornlaw Full time

    OverviewServicing clients with exceptional service is crucial to our success at Bighornlaw. We are seeking a highly skilled Customer Service Operations Manager who can support our sales team, manage projects from start to finish, and provide top-notch customer service.

  • Service Operations Manager

    2 weeks ago

    Salisbury, Wiltshire, United Kingdom Hortor Full time

    Service Operations Manager (Catalogue Focus)Hortor is a dynamic organisation seeking a highly motivated Service Operations Manager (Catalogue Focus) to join our team. In this role, you will be responsible for overseeing the operation of services, ensuring they meet the required standards and delivering excellent customer experiences.Your key responsibilities...

  • Operations and Service Director

    2 weeks ago

    Salisbury, Wiltshire, United Kingdom Bighornlaw Full time

    We are looking for an Operations and Service Director to join our team at Bighornlaw. As a key member of our leadership team, you will be responsible for the overall direction, coordination, and daily operations of the company and personnel.Key responsibilities include carrying out leadership responsibilities in accordance with company policies, procedures,...

  • Operations Manager

    4 weeks ago

    Salisbury, Wiltshire, United Kingdom Penny Cook Recruitment Full time

    **About the Opportunity**This is a fantastic chance to join a highly successful and well-established operation in Salisbury. As one of the company's flagship sites, you'll be part of an expanding business with a genuinely great team to work with.We pride ourselves on making everything we sell in-house, a unique selling point in the market where most...

  • Catering Operations Manager

    3 weeks ago

    Salisbury, Wiltshire, United Kingdom Compass UK & Ireland Full time

    Job Title: Catering Operations ManagerWe are recruiting an experienced Catering Operations Manager who is passionate about exceptional food and world-class customer service. This role requires confident oversight of all Compass Group UK&I catering and service operations for Defence, contracted to 35 hours per week.This Catering Operations Manager will be...

  • Food Service Operations Manager

    3 weeks ago

    Salisbury, Wiltshire, United Kingdom Compass UK & Ireland Full time

    About Our CompanyCompass UK & Ireland is a market-leading food service company in the UK, providing exceptional food experiences for our clients and customers. We strive to deliver high-quality services that exceed expectations.We are currently recruiting an ambitious Chef to join our team on a full-time basis, contracted to 40 hours per week. This role...

  • Service Delivery Manager

    4 weeks ago

    Salisbury, Wiltshire, United Kingdom Compass UK & Ireland Full time

    About the Role:We are seeking an experienced Service Delivery Manager to join our team in a full-time capacity. As a key member of our operations team, you will be responsible for ensuring the smooth running of our Defence operations.The successful candidate will have a proven track record of delivering high-quality services and managing teams to achieve...

  • Service Operations Specialist

    4 weeks ago

    Salisbury, Wiltshire, United Kingdom Ancala Water Services (Defence) Full time

    Company OverviewAncala Water Services (Defence) is a leading provider of essential front-line operations services. As a key member of our team, you will play a vital role in ensuring the effective operation and maintenance of our clean and wastewater assets across various sites.We are committed to providing an inclusive and supportive work environment that...

  • Care Service Operations Manager

    4 weeks ago

    Salisbury, Wiltshire, United Kingdom NET Recruit Full time

    Your OpportunityThis is an exciting opportunity to join our team as a Team Coordination Manager, where you will play a key role in delivering high-quality support services to individuals with complex needs.You will be responsible for leading and managing a team of support staff, developing and implementing service delivery plans, and ensuring seamless...

  • Catering Operations Manager

    4 weeks ago

    Salisbury, Wiltshire, United Kingdom Compass UK & Ireland Careers Full time

    At Compass UK & Ireland Careers, we are seeking an experienced Catering Operations Manager to join our team. As a key member of our Defence division, you will oversee the delivery of exceptional food and customer service operations. With a passion for culinary excellence and a drive to exceed expectations, you will lead a team of professionals in ensuring...

  • Operations Manager

    4 weeks ago

    Salisbury, Wiltshire, United Kingdom Compass UK & Ireland Full time

    About the RoleWe are seeking a dedicated Service Delivery Manager to ensure the smooth running of operations in Defence. This is a full-time role, contracted to 40 hours per week, with a company vehicle provided.Key ResponsibilitiesSupport 6 locations in the South West as a field-based role.Ensure the efficient delivery of services to meet customer...

  • Ward Operations Manager

    4 weeks ago

    Salisbury, Wiltshire, United Kingdom NHS Full time

    Nursing Leadership OpportunityNew Hall Hospital, Salisbury is seeking an experienced nurse to fill the role of Nursing Operations Manager. This is a fantastic opportunity to join a dynamic team and take your career to the next level.About Us:Ramsay Health Care UK is a leading provider of independent hospital services in England, with 35 hospitals and over...

  • People Services Operations Manager

    4 weeks ago

    Salisbury, Wiltshire, United Kingdom Frankly Recruitment Full time

    Job Overview:We are seeking a highly motivated People Services Manager to join our team at Frankly Recruitment. The successful candidate will be responsible for leading the People Services Function, which includes overseeing HR processes and procedures, managing employee relations, and maintaining accurate records.About You:You will be an experienced HR...

  • Standard Operating Environment Developer

    4 weeks ago

    Salisbury, Wiltshire, United Kingdom Deerfoot IT Resources Full time

    Deerfoot IT Resources is seeking a highly skilled Standard Operating Environment Developer to join our End User Experience (EUE) department. As a key member of our team, you will be responsible for developing and maintaining the Standard Operating Environment (SOE) build image for desktop and server platforms.Key RequirementsMCSE/MCP Certification in Windows...

  • Service Catalogue Operations Lead

    4 weeks ago

    Salisbury, Wiltshire, United Kingdom Hortor Full time

    Job OverviewService Catalogue Manager (Salisbury)We are seeking a Service Catalogue Manager to lead our service catalogue operations. As a key member of the team, you will be responsible for ensuring service requirements align with Service Level Agreements (SLAs) and conducting thorough analyses to maintain compliance.The successful candidate will have...

  • Compass UK Service Operations Manager

    4 weeks ago

    Salisbury, Wiltshire, United Kingdom Compass UK & Ireland Full time

    Key Responsibilities:Beyond the core responsibilities outlined above, this role will involve managing day-to-day operations, coordinating with colleagues and external stakeholders, and contributing to strategic planning efforts. A strong focus on customer satisfaction and quality delivery will be essential for success in this position.

  • Kitchen Operations Manager

    2 weeks ago

    Salisbury, Wiltshire, United Kingdom ESS Full time

    We are seeking a skilled Kitchen Operations Manager to join our team at ESS, the Defence, Government, and Energy services sector of Compass Group UK & Ireland. As a key member of our kitchen operations, you will play a vital role in delivering exceptional food experiences for our clients and customers.Job SummaryThis is an exciting opportunity for a...

IT Service Operations Manager

3 weeks ago

Salisbury, Wiltshire, United Kingdom Hortor Full time
Job Title: IT Service Operations Manager

Job Summary:

Hortor is seeking an experienced IT Service Operations Manager to lead our service delivery team. The successful candidate will be responsible for preparing and presenting regular reports on service performance, key metrics, and improvement initiatives to senior management.

About the Role:

  • Reporting and Presentations: Prepare and present regular reports to senior management on service performance, key metrics, and improvement initiatives.
  • Service Requirements Analysis: Conduct thorough analyses of service requirements and compare them with SLAs to ensure compliance.
  • Stakeholder Relationship Management: Build and maintain strong relationships with stakeholders to understand their needs and gather feedback to improve the SLA process.
  • Service Improvement: Proactively identify opportunities for service improvement and recommend process enhancements, tools, or technologies.
  • Service Level Compliance: Ensure that all service levels are met in accordance with best practices.
  • Problem Management Support: Provide expert support for high-profile client issues, conducting root cause analysis and ensuring corrective actions are implemented.

Key Skills and Qualifications:

  • ITIL V4 Foundation Certification: Required, with further ITIL certifications desired.
  • Analytical and Reporting Skills: Experience in analytical and reporting techniques, supported by an understanding of statistics and quality management concepts.
  • Data Analysis Proficiency: Strong proficiency in data analysis and its application in service management.
  • Service Management Expertise: A solid understanding of service management principles and best practices.
  • Collaboration Skills: Ability to work collaboratively with cross-functional teams to achieve service excellence.
  • Organisational Skills: Detail-oriented with strong organisational skills to manage multiple priorities and deliverables.

Salary: £55,000 - £70,000 per annum, depending on experience.