Service Management Expert

15 hours ago


Salisbury, Wiltshire, United Kingdom eTeam Full time

At eTeam, we are seeking a skilled Service Management Expert to join our team. As a key member of our service delivery organization, you will be responsible for ensuring the highest levels of service quality and customer satisfaction.

Salary: £55,000 - £65,000 per annum (dependent on experience)

Key Responsibilities:

  • Conduct thorough analyses of service requirements and compare them with Service Level Agreements (SLAs) to ensure compliance.
  • Prepare and present regular reports to senior management on service performance, key metrics, and improvement initiatives.
  • Build and maintain strong relationships with stakeholders to understand their requirements and gather feedback to enhance the SLA process.
  • Proactively identify opportunities for service improvement and recommend and implement process enhancements, tools, or technologies.
  • Ensure that all service levels adhere to best practices.

You will have the opportunity to work collaboratively with cross-functional teams and utilize your analytical skills to drive business growth and excellence. If you are a detail-oriented individual with excellent organizational skills and a passion for service management, we encourage you to apply.

Required Skills and Qualifications:

  • ITIL V4 Foundation certification required, further ITIL certifications desired
  • Experience in various analytical/reporting techniques supported by understanding of statistics and quality management concepts
  • Proficiency in data analysis
  • Strong understanding of service management principles and practices
  • Ability to work collaboratively with cross-functional teams

Benefits:

  • Friendly and inclusive work environment


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