Deputy Director of Client Services
2 months ago
Role Overview
Rapport Guest Services is seeking a highly skilled Deputy Client Services Manager to join our team. As a key member of our operations team, you will be responsible for ensuring adherence to operational and service standards across the organization.
Key Responsibilities
- Lead and manage various projects for clients, promoting accountability and excellence in service delivery.
- Develop and implement strategies to improve team engagement and performance, fostering a culture of innovation and creativity.
- Build and maintain strong relationships with clients and colleagues, providing exceptional customer service and support.
- Handle customer escalated complaints and resolve issues in a timely and professional manner.
- Support additional training and coaching as needed to ensure team members are equipped to perform their roles effectively.
- Act as primary liaison for other in-house service providers, ensuring seamless communication and collaboration.
- Deputize for the Client Services Manager in their absence, providing leadership and guidance to the team.
The Ideal Candidate
We are looking for a strong people manager with excellent customer service skills, outstanding communication skills, and a proven track record of problem-solving and multitasking. If you are a creative and innovative thinker with a strong sense of responsibility and a professional presentation, we encourage you to apply.
Requirements
- Strong people management skills with experience in leading and managing teams.
- Customer service drive with outstanding communication skills and the ability to build strong relationships with clients and colleagues.
- Excellent problem-solving and multitasking skills with the ability to work in a fast-paced environment.
- Strong IT skills including PowerPoint presentations and preparing statistics.
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