IT Service Relationship Manager
2 days ago
We are seeking an experienced IT Service Relationship Manager to oversee and develop key vendor relationships, ensuring reliable IT services and operational performance for our Contract Logistics business. As a member of our team, you will play a critical role in driving the success of our organization.
Salary: $80,000 - $110,000 per year (depending on location and experience).
About the JobThe IT Service Relationship Manager will ensure effective management and monitoring of relationships with IS & IT vendors whose products and services underpin Kuehne+Nagel business operations. This includes engaging with internal and external stakeholders, vendors, and service providers to build, implement, manage, and develop services and relationships.
- Regular formal reviews of service performance, new delivery, and change performance, as well as future planning.
- Contract renewals, amendments, and assisting with contract negotiations.
- Measurement of service providers, financials, and overall relationship management.
- Oversight of the performance and responsiveness of IS & IT vendors and service providers.
- Creation and maintenance of schedules.
- Proven experience working in a Project Management capacity.
- Demonstrable experience leading Projects.
- PRINCE2 and/or APM practitioner desired.
- Practical experience of Project delivery within an ITIL-lead environment.
- Able to define, explain, and maintain a high-level, longer-term view of projects' relationships with strategy and other initiatives.
- Determine resource requirements in line with the plan.
- Sufficient industry expertise to understand and plan for project inter-dependencies.
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