IT Service Relationship Manager

2 days ago


WaltononThames, Surrey, United Kingdom Kuehne+Nagel Full time
Unlock Career Opportunities at Kuehne+Nagel

We are seeking an experienced IT Service Relationship Manager to oversee and develop key vendor relationships, ensuring reliable IT services and operational performance for our Contract Logistics business. As a member of our team, you will play a critical role in driving the success of our organization.

Salary: $80,000 - $110,000 per year (depending on location and experience).

About the Job

The IT Service Relationship Manager will ensure effective management and monitoring of relationships with IS & IT vendors whose products and services underpin Kuehne+Nagel business operations. This includes engaging with internal and external stakeholders, vendors, and service providers to build, implement, manage, and develop services and relationships.

  • Regular formal reviews of service performance, new delivery, and change performance, as well as future planning.
  • Contract renewals, amendments, and assisting with contract negotiations.
  • Measurement of service providers, financials, and overall relationship management.
  • Oversight of the performance and responsiveness of IS & IT vendors and service providers.
  • Creation and maintenance of schedules.
Your Skills and Experiences
  • Proven experience working in a Project Management capacity.
  • Demonstrable experience leading Projects.
  • PRINCE2 and/or APM practitioner desired.
  • Practical experience of Project delivery within an ITIL-lead environment.
  • Able to define, explain, and maintain a high-level, longer-term view of projects' relationships with strategy and other initiatives.
  • Determine resource requirements in line with the plan.
  • Sufficient industry expertise to understand and plan for project inter-dependencies.


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