Service Provider Performance Expert
3 weeks ago
We are seeking an experienced Service Provider Performance Expert to join our team. The ideal candidate will have a deep understanding of ITIL processes and experience in managing relationships with IS & IT vendors.
Salary: $90,000 - $120,000 per year (depending on location and experience).
About the PositionThe Service Provider Performance Expert will be responsible for monitoring and improving the performance of our IS & IT vendors. This includes regular review of service level agreements, analyzing data to identify trends, and developing strategies to improve service performance.
- Monitor and analyze service level agreements to ensure compliance.
- Develop and implement strategies to improve service performance.
- Collaborate with internal teams to identify opportunities for process improvements.
- Analyze data to identify trends and areas for improvement.
- Communicate effectively with vendors and stakeholders to resolve issues.
- Proven experience working in a technology or logistics-related field.
- Deep understanding of ITIL processes.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Able to work independently and as part of a team.
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