Professional Services Relationship Manager

1 week ago


StainesuponThames, Surrey, United Kingdom Bupa Full time
Job Description:

We are seeking an experienced Professional Services Relationship Manager to cultivate and sustain robust partnerships with our suppliers. Your role will be to drive the strategic management of vendor interactions to ensure service delivery meets our high standards of quality, operational resilience, cost-effectiveness, and timeliness. The successful candidate will have a proven track record in contract supplier management, ideally across Professional Services, and experience in managing supplier risk profile to manage and mitigate supply chain risks.

About the Role:

  • Onboarding suppliers post contract, managing suppliers against the Supplier Management Framework.
  • Leading governance review meetings with strategic suppliers to review performance against contract.
  • Owning and managing supplier risk profile to manage and mitigate supply chain risks.
  • Undertaking due diligence and assurance reviews with suppliers
  • Resolution of operational and service incidents ensuring that root cause analysis is undertaken, and processes are amended/implemented where appropriate.

Your Skills and Qualifications:

  • Proven experience in contract supplier management, ideally across Professional Services.
  • Experience in managing supplier risk profile to manage and mitigate supply chain risks.
  • A good knowledge of supply chain processes and the tools and techniques that can be used to improve them.
  • Good understanding of risk management frameworks and compliance activities
  • Knowledge and experience of contract terms and conditions with an emphasis on drafting schedules.
  • Ability to communicate complex topics in efficient and effective manner.
  • Experience of building and maintaining effective relationships at all levels.

Salary and Benefits:

  • Estimated salary: £58,000 - £63,500 per annum.
  • Bupa health insurance as a benefit in kind.
  • An enhanced pension plan and life insurance.
  • Annual performance-based bonus.
  • 25 days holiday, increasing through length of service, with option to buy or sell.

About Bupa:

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.



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