Knowledge Manager for IT Operations
1 week ago
We are seeking a highly skilled Knowledge Manager for IT Operations to join our team at Sanderson Recruitment Plc. As a Problem and Knowledge Manager, you will be responsible for implementing ITIL-aligned problem and knowledge management processes, developing strategies, and embedding them into daily IT operations.
Key Responsibilities:
- Analysing incident data to identify trends, resolve root causes, and prevent recurring issues.
- Creating and maintaining a knowledge management framework and repository, ensuring accessible, accurate, and up-to-date resources.
- Designing and delivering tailored training programs to support effective technology adoption.
- Collaborating across IT to prioritise issues and track KPIs to measure problem and knowledge management success.
- Providing training and guidance on best practices for problem and knowledge management.
Requirements:
- Significant experience in ITIL Problem Management and Knowledge Management roles within an ITIL-focused support environment.
- Proven experience of developing and implementing a knowledge management framework and repository.
- Ability to build relationships with key stakeholders to align problem management activities with strategic goals.
- Up-to-date knowledge and understanding of IT hardware and software with the ability to apply this to troubleshoot and investigate complex technical problems from first principles.
- Experience of leading and managing a team, developing individuals to their full potential.
Salary and Benefits:
The salary for this role is approximately £65,000 - £80,000 per annum, depending on experience. In addition to a competitive salary, you will also receive a generous holiday entitlement and pension contribution.
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