Knowledge Manager for IT Operations

1 week ago


Bristol, Bristol, United Kingdom Sanderson Recruitment Plc Full time
Job Title: Knowledge Manager for IT Operations

We are seeking a highly skilled Knowledge Manager for IT Operations to join our team at Sanderson Recruitment Plc. As a Problem and Knowledge Manager, you will be responsible for implementing ITIL-aligned problem and knowledge management processes, developing strategies, and embedding them into daily IT operations.

Key Responsibilities:

  1. Analysing incident data to identify trends, resolve root causes, and prevent recurring issues.
  2. Creating and maintaining a knowledge management framework and repository, ensuring accessible, accurate, and up-to-date resources.
  3. Designing and delivering tailored training programs to support effective technology adoption.
  4. Collaborating across IT to prioritise issues and track KPIs to measure problem and knowledge management success.
  5. Providing training and guidance on best practices for problem and knowledge management.

Requirements:

  1. Significant experience in ITIL Problem Management and Knowledge Management roles within an ITIL-focused support environment.
  2. Proven experience of developing and implementing a knowledge management framework and repository.
  3. Ability to build relationships with key stakeholders to align problem management activities with strategic goals.
  4. Up-to-date knowledge and understanding of IT hardware and software with the ability to apply this to troubleshoot and investigate complex technical problems from first principles.
  5. Experience of leading and managing a team, developing individuals to their full potential.

Salary and Benefits:

The salary for this role is approximately £65,000 - £80,000 per annum, depending on experience. In addition to a competitive salary, you will also receive a generous holiday entitlement and pension contribution.



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