Problem Management and Knowledge Specialist
3 weeks ago
Sanderson Recruitment Plc is seeking a skilled Problem Management and Knowledge Specialist to join our team. As a Problem and Knowledge Manager, you will play a vital part in establishing a knowledge management framework, ensuring ITIL best practices are adhered to, and identifying trends in incident and problem data.
Key Responsibilities:
- Developing and implementing a strategy to establish and embed a problem and knowledge management function within IT.
- Designing and delivering tailored training programs to support effective technology adoption.
- Collaborating across IT to prioritise issues and track KPIs to measure problem and knowledge management success.
- Providing training and guidance on best practices for problem and knowledge management.
- Staying updated on industry advancements and promoting continuous learning within IT Services.
Requirements:
- Significant experience in ITIL Problem Management and Knowledge Management roles within an ITIL-focused support environment.
- Proven experience of developing and implementing a knowledge management framework and repository.
- Ability to build relationships with key stakeholders to align problem management activities with strategic goals.
- Up-to-date knowledge and understanding of IT hardware and software with the ability to apply this to troubleshoot and investigate complex technical problems from first principles.
- Experience of leading and managing a team, developing individuals to their full potential.
Salary and Benefits:
The salary for this role is approximately £60,000 - £75,000 per annum, depending on experience. In addition to a competitive salary, you will also receive a generous holiday entitlement and pension contribution.
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