Problem Management and Knowledge Specialist

3 weeks ago


Bristol, Bristol, United Kingdom Sanderson Recruitment Plc Full time
Job Title: Problem Management and Knowledge Specialist

Sanderson Recruitment Plc is seeking a skilled Problem Management and Knowledge Specialist to join our team. As a Problem and Knowledge Manager, you will play a vital part in establishing a knowledge management framework, ensuring ITIL best practices are adhered to, and identifying trends in incident and problem data.

Key Responsibilities:

  1. Developing and implementing a strategy to establish and embed a problem and knowledge management function within IT.
  2. Designing and delivering tailored training programs to support effective technology adoption.
  3. Collaborating across IT to prioritise issues and track KPIs to measure problem and knowledge management success.
  4. Providing training and guidance on best practices for problem and knowledge management.
  5. Staying updated on industry advancements and promoting continuous learning within IT Services.

Requirements:

  1. Significant experience in ITIL Problem Management and Knowledge Management roles within an ITIL-focused support environment.
  2. Proven experience of developing and implementing a knowledge management framework and repository.
  3. Ability to build relationships with key stakeholders to align problem management activities with strategic goals.
  4. Up-to-date knowledge and understanding of IT hardware and software with the ability to apply this to troubleshoot and investigate complex technical problems from first principles.
  5. Experience of leading and managing a team, developing individuals to their full potential.

Salary and Benefits:

The salary for this role is approximately £60,000 - £75,000 per annum, depending on experience. In addition to a competitive salary, you will also receive a generous holiday entitlement and pension contribution.



  • Bristol, Bristol, United Kingdom Sanderson Recruitment Plc Full time

    About YouWe are looking for an experienced ITIL Knowledge Manager to join our team at Sanderson Recruitment Plc. The successful candidate will have significant experience in ITIL Problem Management and Knowledge Management roles within an ITIL focused support environment.Key QualificationsProven track record of success in IT roles within a comparable sized...


  • Bristol, Bristol, United Kingdom Sanderson Recruitment Full time

    Job DescriptionSanderson Recruitment is seeking a skilled Technical Knowledge Specialist to join their team. As a key member of the IT department, this individual will be responsible for establishing a robust knowledge management framework that adheres to ITIL best practices.The ideal candidate will have significant experience in ITIL Problem Management and...


  • Bristol, Bristol, United Kingdom Sanderson Recruitment Plc Full time

    Job Title: Knowledge Manager for IT OperationsWe are seeking a highly skilled Knowledge Manager for IT Operations to join our team at Sanderson Recruitment Plc. As a Problem and Knowledge Manager, you will be responsible for implementing ITIL-aligned problem and knowledge management processes, developing strategies, and embedding them into daily IT...


  • Bristol, Bristol, United Kingdom Sanderson Recruitment Plc Full time

    About the RoleWe are seeking an experienced ITIL Knowledge Manager to join our team at Sanderson Recruitment Plc. As a key member of the IT department, you will be responsible for establishing a knowledge management framework, ensuring ITIL best practices are adhered to, and identifying trends in incident and problem data.Key ResponsibilitiesDevelop and...


  • Bristol, Bristol, United Kingdom Sanderson Recruitment Full time

    Job OverviewWe are seeking an experienced Problem and Solution Manager to join our team at Sanderson Recruitment. This role plays a vital part in establishing a knowledge management framework, ensuring ITIL best practices are adhered to, and identifying trends in incident and problem data.


  • Bristol, Bristol, United Kingdom Vocative Consulting Full time

    Knowledge Management DirectorWe are seeking a Knowledge Management Director to develop and manage problem and knowledge management processes across our IT Department.The successful candidate will design and deliver comprehensive training programs, oversee a team of knowledge professionals, and ensure the implementation of industry best practices.Key...


  • Bristol, Bristol, United Kingdom Sanderson Recruitment Plc Full time

    Job TitleITIL Knowledge ManagerWe are seeking an experienced ITIL Knowledge Manager to join our team at Sanderson Recruitment Plc. As a key member of the IT department, you will be responsible for establishing a knowledge management framework, ensuring ITIL best practices are adhered to, and identifying trends in incident and problem data.About the RoleThis...


  • Bristol, Bristol, United Kingdom Sanderson Recruitment Plc Full time

    Job Title: ITIL Knowledge Manager ExpertWe are seeking an experienced ITIL Knowledge Manager to join our team at Sanderson Recruitment Plc. This is a unique opportunity to work with a well-renowned institution as a Problem and Knowledge Manager.Key Responsibilities:Implementing ITIL-aligned problem and knowledge management processes, developing strategies,...


  • Bristol, Bristol, United Kingdom CV-Library Full time

    We are seeking a highly skilled Complex Problem Solver to join our team as an HR specialist. In this role, you will provide expert HR advice and active support on complex matters, including capability, serious conduct, employee relations, suspensions, and investigation management.About the RoleThe successful candidate will have a strong background in case...


  • Bristol, Bristol, United Kingdom Chadwick Nott Full time

    About Chadwick NottWe are a top-tier commercial law firm with extensive expertise in sectors such as construction, energy, higher education, housing, health, and financial services.Job DescriptionAs a member of our Commercial & Infrastructure team, you will collaborate with our knowledge Director to drive innovation, enhance client engagement, and optimize...


  • Bristol, Bristol, United Kingdom Handelsbanken Wealth & Asset Management Full time

    About the Role:We are offering a challenging and rewarding opportunity for a skilled Wealth Management Specialist to join our team in the UK. As a key member of our Wealth Planning team, you will work closely with our Client Directors, their Associates, and the in-house tax team to deliver technical financial advisory reports and advice to High Net Worth...


  • Bristol, Bristol, United Kingdom BAE Systems Full time

    Lead Software Problem Resolution EngineerAbout the JobWe are seeking an experienced Lead Software Problem Resolution Engineer to join our team. This is a challenging role that requires strong technical skills and excellent communication abilities.Your Responsibilities:Work with customers to agree an acceptable approach to riskPlan and carry out software...


  • Bristol, Bristol, United Kingdom Hargreaves Lansdown Asset Management Limited Full time

    **The Role:**We are seeking a skilled Asset Management Support Specialist to join our team. In this role, you will provide critical support to our asset management operations, ensuring the highest level of accuracy and efficiency.Responsibilities:Assist in the maintenance of accurate records and data quality.Provide exceptional customer service through...


  • Bristol, Bristol, United Kingdom UK Research and Innovation Full time

    Job RequirementsUK Research and Innovation seeks a highly skilled Senior Policy Officer to join our team. The ideal candidate will have a strong background in policy development and implementation, with a focus on knowledge exchange and innovation.About the Role:This role requires a strong understanding of policy development and implementation in the Higher...


  • Bristol, Bristol, United Kingdom UK Research and Innovation Full time

    We are seeking a highly skilled and experienced Policy Advisor to join our team in Bristol. As a Policy Advisor for Commercialisation, you will play a key role in shaping the policy agenda for knowledge exchange and commercialisation in the UK higher education sector.Your primary responsibility will be to provide high-quality policy analysis and advice to...


  • Bristol, Bristol, United Kingdom Kennedys Management Services Ltd Full time

    Kennedys Management Services Ltd is looking for a Compliance Support Specialist to join their Bristol office. This is an exciting opportunity for an experienced professional to support the firm's compliance function, ensuring that all regulatory requirements are met and that the firm remains up-to-date with changing legislation.The successful candidate will...


  • Bristol, Bristol, United Kingdom Michelmores LLP Full time

    Join Our Transactional Real Estate Team as a PSLWe are seeking an experienced Professional Support Lawyer (PSL) to join our highly regarded Transactional Real Estate group. As a key member of the team, you will be responsible for facilitating effective knowledge sharing, providing support to TRE lawyers, and maintaining quality documentation and...


  • Bristol, Bristol, United Kingdom Accelerated People Management Full time

    About This Role: We are seeking an experienced Inverter Specialist to join our team at Accelerated People Management. As an Inverter Specialist, you will be responsible for repairing solar inverters and batteries, as well as solving long-term problems that they could potentially cause.Key Responsibilities: * Repairing solar inverters and batteries * Solving...


  • Bristol, Bristol, United Kingdom Austin Fraser Full time

    Austin Fraser is seeking a highly skilled Configuration Management Specialist to join their team in Bristol UK.As a Configuration Management Specialist, you will be responsible for providing support to existing and future development programmes along with the configuration management (CM) requirements. This includes identifying technical problems and...


  • Bristol, Bristol, United Kingdom Hays Specialist Recruitment Limited Full time

    Accounts Management SpecialistWe are seeking an experienced Accounts Management Specialist to join our team in Bristol. As a key member of the team, you will be responsible for managing client relationships, preparing accounts, and providing expert advice on financial matters.About the RoleThe successful candidate will have extensive experience in accounts...