Client Success Expert

3 weeks ago


London, Greater London, United Kingdom Cherry Pick People Full time

At Cherry Pick People, we're seeking a highly skilled Client Success Expert to join our team.

We're a cutting-edge PropTech company revolutionising the way people interact with spaces through technology. Our ideal candidate will take the lead in building strong client relationships, ensuring seamless delivery of our solutions, and driving exceptional results across high-profile projects.

Key Responsibilities
  • Deliver outstanding service as the primary contact for key clients.
  • Develop and maintain strong client relationships, understanding their business needs.
  • Collaborate with operations and development teams for seamless project implementation.
  • Conduct regular app reviews, offering design and content recommendations.
  • Identify opportunities for upselling and cross-selling, managing these initiatives from start to finish.
  • Prepare detailed reports on client engagement and usage.
  • Host regular Business Reviews, tracking client sentiment and product utilisation.

To succeed in this role, you'll need:

  • Excellent communication and problem-solving skills, with a natural ability to build rapport.
  • A proven track record in client service roles, ideally within the PropTech or tech sectors.
  • Comfortable working independently and in a team, with a strong focus on delivering results.
  • Able to understand client needs and advocate on their behalf.

In return, you'll enjoy:

  • A competitive salary of £50,000.
  • 25 days annual leave plus bank holidays.
  • A private medical scheme, life assurance, and more benefits.
  • Opportunities for training and development.

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