Customer Service Representative

20 hours ago


Shipton under Wychwood, Oxfordshire, United Kingdom VoCoVo Full time
About the Role

This Customer Service Representative - Technical Specialist role requires someone who can provide exceptional technical support to our customers. The ideal candidate will have previous experience working in a telco/telephony environment and be proficient in technical software and firmware.

You will be responsible for developing configurations for VoCoVo solutions to meet customer orders, as well as communicating product quality and improvement measures to the Research and Development team.

Key Responsibilities:
  • Develop configurations for VoCoVo solutions to meet customer orders.
  • Provide technical support to customers via phone, email, and tickets.
  • Communicate product quality and improvement measures to the Research and Development team.
  • Offer technical out-of-hours support for critical business situations.
What We Offer:
  • Estimated annual salary: £40,000 - £50,000 depending on experience.
  • Opportunity to work with innovative communication solutions.
  • Collaborative and innovative culture.
  • Professional development opportunities.


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