Customer Service Navigator
3 weeks ago
Job Title: Customer Service Navigator
Salary: £12.83 P/H PAYE (Inclusive of Holiday Pay) | £14.24 P/H LTD Umbrella
Hours: 37 Hours Per Week
Type: Temporary Ongoing
Location: Ashton Under Lyne, OL6
Start Date: ASAP
Are you passionate about supporting residents and improving financial resilience? This is an excellent opportunity to join the Cultural and Customer Services team within the Place Directorate as a Customer Service Officer - Navigator. You'll play a pivotal role in providing one-on-one support to residents, helping them access essential services and financial resources.
Key Duties and Responsibilities:
Deliver courteous and effective service to residents via face-to-face interactions, telephony, or digital communication platforms.
Provide guidance on housing benefits, council tax, and other financial aid applications.
Support residents facing financial challenges, offering comprehensive advice on available resources.
Assess and process applications for schemes such as the Household Support Fund and Tameside Resettlement Scheme.
Conduct "better off" calculations and connect residents with employment support where applicable.
Maintain accurate records and use customer service systems in line with organizational procedures.
Facilitate applications for Blue Badges and liaise with other services to provide holistic support.
Carry out home visits or operate from outreach venues within Tameside as directed.
Handle customer complaints efficiently, ensuring resolution or escalation as necessary.
Participate in staff meetings and training to enhance service delivery.
Qualifications and Experience:
Minimum of four GCSE passes at grades A-C/4-9, including English and Maths or equivalent.
Proven experience in resolving complex customer inquiries across multiple channels.
Proficient in IT, including Excel and data management.
Strong communication, interpersonal, and team-working skills.
Understanding of welfare benefits, council tax, and housing benefit legislation is an advantage.
If you require any additional information regarding the position, please call David at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
-
Customer Service Navigator
4 weeks ago
Ashton-under-Lyne, United Kingdom CV-Library Full timeJob Title: Customer Service Navigator Salary: £12.83 P/H PAYE (Inclusive of Holiday Pay) | £14.24 P/H LTD Umbrella Hours: 37 Hours Per Week Type: Temporary Ongoing Location: Ashton Under Lyne, OL6 Start Date: ASAP Are you passionate about supporting residents and improving financial resilience? This is an excellent opportunity to join the...
-
Community Camhs Navigator
7 months ago
Ashton-Under-Lyne, United Kingdom Tameside Oldham & Glossop Mind Full timeOverview: We are seeking a dedicated and compassionate individual to join our team as a Community CAMHS Navigator. As a Community CAMHS Navigator, you will play a crucial role in supporting individuals and families in accessing the appropriate mental health services and resources. This is an opportunity to make a positive impact on the lives of those in...
-
Customer Service Representative
1 day ago
Ashton-under-Lyne, Tameside, United Kingdom Austin Fraser Full timeCompany Overview:A leading public-sector business is seeking a temporary advisor to join their team in Ashton-Under-Lyne.About the role:Providing advice and support to residents/service users as necessary.Handling complex queries related to Council tax, Housing Benefit, Tax support, and more.Assisting with claims for housing benefits.Supporting applications...
-
Customer Service Consultant
6 months ago
Ashton-Under-Lyne, United Kingdom EasyHiring Full timeRole**:Customer Service Specialist** Contract**:Full-Time** Training Duration**:15 days, Monday to Friday** Shifts**:Full flexibility Between 8:00am-6:15pm Monday to Friday, NO WEEKEND WORKING and NO BANK HOLIDAYS.** **THIS IS AN OFFICE BASED ROLE AND NO WORK FROM HOME OPTION IS AVAILABLE** **What does my role involve?** - A typical day will see you...
-
Hepatology Surveillance Patient Pathway Navigator
6 months ago
Ashton-Under-Lyne, United Kingdom Tameside and Glossop Integrated Care NHS Foundation Trust Full timeBand 3 12 Months Fixed Term Contract - 37.5 hours per week This is a new role to support the delivery of a robust surveillance pathway for Hepatocellular Cancer for the patients of Tameside & Glossop Integrated Care NHS Foundation Trust. The Hepatology Pathway Navigator (HPN) will support the Liver Team in proactively tracking patients with liver...
-
Customer Assistant Service
7 months ago
Ashton-Under-Lyne, United Kingdom M&S Full time**All the details** **Customer Assistant Service & Safety Ashton Moss** **Working Pattern**: **Week 1**: **Mon 12:00-20:00** **Tue 10:00-17:00** **Thu 09:00-17:00** **Fri 11:00-20:00** **Sat 10:00-19:00** **Week 2**: **Sun 09:00-17:00** **Tue 12:00-20:00** **Wed 09:00-17:00** **Thu 10:30-19:00** **Fri 12:00-20:00** **Over 18s only.** **Key...
-
Customer Service Representative
7 months ago
Ashton-Under-Lyne, United Kingdom OT Group Ltd Full time**About the role** Working within a close-knit and friendly customer service team at our HQ, you will be part of delivering a truly first class service to our customers and championing the heart of our business. Day to day, you’ll ensure the completion of all Customer orders and enquires that are received through various channels. Alongside this,...
-
Customer Service Associate
3 days ago
Ashton-under-Lyne, Tameside, United Kingdom NEXT Full timeAbout UsNEXT is a leading UK-based fashion retailer, committed to delivering high-quality products and exceptional customer service. We are seeking a highly motivated and customer-focused Customer Service Associate to join our team at our store.Key Responsibilities:Provide exceptional customer service, responding to customer queries and resolving any issues...
-
Customer Service Advisor
3 weeks ago
Ashton-under-Lyne, Tameside, United Kingdom WHSmith Full timeAbout WHSmith">We are a leading retailer with a rich history and a commitment to delivering excellent customer service.">The Role">You will be responsible for delivering exceptional customer service and meeting sales targets in our Tameside Hospital store.">Your Key Responsibilities">">Delivering an exceptional customer service to all our...
-
Customer Service Administrator
7 months ago
Ashton-Under-Lyne, United Kingdom CW RECRUITMENT Full time**Sales administrator Customer service - **Ashton under Lyne **£22000 - £24000** + benefits **Providing excellent Customer Support **to our busy **Quotations Team. **This role is a based around processing customer orders, Quotations, liaison with Inside REPS & resolving customer queries. Assit with Providing quotations & Estimates for potential work,...
-
Customer Service Advisor
6 months ago
Ashton-Under-Lyne, United Kingdom Evanshalshaw Ford Full time**Customer Service Advisor** **Location: Ford Ashton (Weekend position)** **Competitive salary with bonus, pension, critical illness pay, life assurance, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident customer service superstar who’s...
-
Customer Service Advisor
7 months ago
Ashton-Under-Lyne, United Kingdom Evanshalshaw Ford Full time**Customer Service Advisor** **Location: Ford Ashton** **Competitive salary with bonus, pension, critical illness pay, life assurance, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident customer service superstar who’s passionate about cars? If...
-
Customer Service Advisor
7 months ago
Ashton-Under-Lyne, United Kingdom Evanshalshaw Ford Full time**Customer Service Advisor** **Location: Ford Ashton** **Competitive salary with bonus, pension, critical illness pay, life assurance, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident customer service superstar who’s passionate about cars? If...
-
Customer Service Apprenticeship
6 months ago
Ashton-Under-Lyne, United Kingdom First 360 Apprentice Full time_**IMMEDIATE START**_ **Are you seeking an Apprenticeship?** **Are you interested in working in customer service?** **Can you easily commute to Ashton-under-Lyne, OL7?** **Pay**: £6.40 (National Minimum Apprenticeship Wage) Our client is seeking an apprentice to add to their team! **Job Duties** Serving customers (both trade and retail) at a busy...
-
Customer Service Administrator
7 months ago
Ashton-Under-Lyne, United Kingdom Bennett Staff Full timeVery established client require an After Sales Administrator to join their Customer Service Team. You will be based in a friendly and supportive open plan office. Duties include: Liaising with customers to ensure they receive a high standard of customer care Liaising with carriers to ensure swift, on-time delivery Resolving any issues that may arise in a...
-
Customer Service Representative
4 weeks ago
Ashton-under-Lyne, Tameside, United Kingdom NEXT Full timeJob DescriptionThis role involves working as part of a fast-paced store team, prioritizing customer service and stock operations. The ideal candidate will have excellent communication skills, a positive attitude, and a willingness to learn and adapt to new situations.Responsibilities include:Providing exceptional customer service and responding to customer...
-
Customer Service Advisor
6 months ago
Ashton-Under-Lyne, United Kingdom Pendragon Full time**Customer Service Advisor** **Location: Ford Ashton** **35 Hour Contract** **A basic salary of £19,026 with bonus potential, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident...
-
Customer Service Advisor
6 months ago
Ashton-Under-Lyne, United Kingdom Pendragon Full time**Customer Service Advisor** **Location: Ford Ashton** **Part Time** **Competitive salary with bonus, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident customer service superstar...
-
Customer Service Advisor
6 months ago
Ashton-Under-Lyne, United Kingdom Yorkshire Building Society Full time**_If you’re great with people, a Customer Service career in our Branch Network could be a great choice for you. And in return for your fantastic people skills, we offer lots of fantastic rewards that you can make the most of in and out of work, including:_** **Annual Leave **- For all of your hard work and commitment we’ll reward you with a whopping 33...
-
Customer Service Associate
4 weeks ago
Ashton-under-Lyne, Tameside, United Kingdom Next Full timeAbout the Role:To excel as a Stock Team Member, you will be responsible for delivering exceptional customer service while accurately processing stock and maintaining a clean and organized store environment.Responsibilities:Process stock quickly and efficiently to meet customer demandProvide fast and friendly service on the sales floorMaintain operational...