Customer Service Navigator
2 months ago
Job Title: Customer Service Navigator
Salary: £12.83 P/H PAYE (Inclusive of Holiday Pay) | £14.24 P/H LTD Umbrella
Hours: 37 Hours Per Week
Type: Temporary Ongoing
Location: Ashton Under Lyne, OL6
Start Date: ASAP
Are you passionate about supporting residents and improving financial resilience? This is an excellent opportunity to join the Cultural and Customer Services team within the Place Directorate as a Customer Service Officer - Navigator. You'll play a pivotal role in providing one-on-one support to residents, helping them access essential services and financial resources.
Key Duties and Responsibilities:
Deliver courteous and effective service to residents via face-to-face interactions, telephony, or digital communication platforms.
Provide guidance on housing benefits, council tax, and other financial aid applications.
Support residents facing financial challenges, offering comprehensive advice on available resources.
Assess and process applications for schemes such as the Household Support Fund and Tameside Resettlement Scheme.
Conduct "better off" calculations and connect residents with employment support where applicable.
Maintain accurate records and use customer service systems in line with organizational procedures.
Facilitate applications for Blue Badges and liaise with other services to provide holistic support.
Carry out home visits or operate from outreach venues within Tameside as directed.
Handle customer complaints efficiently, ensuring resolution or escalation as necessary.
Participate in staff meetings and training to enhance service delivery.
Qualifications and Experience:
Minimum of four GCSE passes at grades A-C/4-9, including English and Maths or equivalent.
Proven experience in resolving complex customer inquiries across multiple channels.
Proficient in IT, including Excel and data management.
Strong communication, interpersonal, and team-working skills.
Understanding of welfare benefits, council tax, and housing benefit legislation is an advantage.
If you require any additional information regarding the position, please call David at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
-
Community Camhs Navigator
7 months ago
Ashton-Under-Lyne, United Kingdom Tameside Oldham & Glossop Mind Full timeOverview: We are seeking a dedicated and compassionate individual to join our team as a Community CAMHS Navigator. As a Community CAMHS Navigator, you will play a crucial role in supporting individuals and families in accessing the appropriate mental health services and resources. This is an opportunity to make a positive impact on the lives of those in...
-
Cancer Patient Pathway Navigator
2 weeks ago
Ashton-Under-Lyne, United Kingdom Tameside and Glossop Integrated Care NHS Foundation Trust Full timeCancer Patient Pathway Navigator Band 4 - 37.5 hours per week - Permanent The post holder will act as the patient's navigator tracking their timed pathway against the national guidance. The post holder is responsible for supporting patients and their families through the relevant cancer pathway across secondary, community and primary care as required by the...
-
Career Navigator for Young Adults
3 weeks ago
Ashton-under-Lyne, Tameside, United Kingdom Pertemps Network Group Full timeThe Pertemps Network Group is seeking a highly skilled and compassionate Career Navigator to join our team in Tameside. As a key member of our Transitions Team, you will play a vital role in supporting young adults as they navigate the transition into adulthood.With a strong understanding of trauma-informed practices, you will work closely with young people...
-
Customer Service Representative
4 weeks ago
Ashton-under-Lyne, Tameside, United Kingdom Austin Fraser Full timeCompany Overview:A leading public-sector business is seeking a temporary advisor to join their team in Ashton-Under-Lyne.About the role:Providing advice and support to residents/service users as necessary.Handling complex queries related to Council tax, Housing Benefit, Tax support, and more.Assisting with claims for housing benefits.Supporting applications...
-
Customer Service Consultant
7 months ago
Ashton-Under-Lyne, United Kingdom EasyHiring Full timeRole**:Customer Service Specialist** Contract**:Full-Time** Training Duration**:15 days, Monday to Friday** Shifts**:Full flexibility Between 8:00am-6:15pm Monday to Friday, NO WEEKEND WORKING and NO BANK HOLIDAYS.** **THIS IS AN OFFICE BASED ROLE AND NO WORK FROM HOME OPTION IS AVAILABLE** **What does my role involve?** - A typical day will see you...
-
Ashton-Under-Lyne, United Kingdom Tameside Oldham & Glossop Mind Full time**The Role and Department**: We have an opportunity for a Community Navigator to join the organisation on a 12month fixed term basis. Reporting to the Families in Mind Project Manager the Community CAMHS Navigator will be responsiblefor supporting Children and young people with the transition from statutory CAMHS services to community support that promotes...
-
Hepatology Surveillance Patient Pathway Navigator
7 months ago
Ashton-Under-Lyne, United Kingdom Tameside and Glossop Integrated Care NHS Foundation Trust Full timeBand 3 12 Months Fixed Term Contract - 37.5 hours per week This is a new role to support the delivery of a robust surveillance pathway for Hepatocellular Cancer for the patients of Tameside & Glossop Integrated Care NHS Foundation Trust. The Hepatology Pathway Navigator (HPN) will support the Liver Team in proactively tracking patients with liver...
-
Customer Assistant Service
8 months ago
Ashton-Under-Lyne, United Kingdom M&S Full time**All the details** **Customer Assistant Service & Safety Ashton Moss** **Working Pattern**: **Week 1**: **Mon 12:00-20:00** **Tue 10:00-17:00** **Thu 09:00-17:00** **Fri 11:00-20:00** **Sat 10:00-19:00** **Week 2**: **Sun 09:00-17:00** **Tue 12:00-20:00** **Wed 09:00-17:00** **Thu 10:30-19:00** **Fri 12:00-20:00** **Over 18s only.** **Key...
-
Customer Service
2 weeks ago
Ashton-under-Lyne, United Kingdom Hays Specialist Recruitment Limited Full timeAshton / Customer Service / £20k / Mon-Fri / 9am - 5:30pM/Full-Time / Temp or Perm **Your new company** Your new company is an established organisation that is a leading figure in it's industry. After conquering the clientele in London, your new company has decided to expand in to the North West and this is where you come in. **Your new role** Your new role...
-
Cancer Patient Pathway Navigator
2 weeks ago
Ashton-Under-Lyne, United Kingdom Tameside and Glossop Integrated Care NHS Foundation Trust Full timeBand 4 - 30 hours per week - Permanent The post holder will act as the patient’s navigator tracking their timed pathway against the national guidance. The post holder is responsible for supporting patients and their families through the relevant cancer pathway across secondary, community and primary care as required by the patient. They will be...
-
Customer Service Representative
3 weeks ago
Ashton-Under-Lyne, United Kingdom JP Recruitment Agency LTD Full timeJP Recruitment are looking for **x 4 Customer Service Representatives** to join us on a **permanent, full time basis.** We are also looking for **x 4 Customer Service Representatives** to join us on a **permanent basis**. **About the role** - Working within a close-knit and friendly customer service team at our HQ, you will be part of delivering a truly...
-
Customer Service Representative
7 months ago
Ashton-Under-Lyne, United Kingdom OT Group Ltd Full time**About the role** Working within a close-knit and friendly customer service team at our HQ, you will be part of delivering a truly first class service to our customers and championing the heart of our business. Day to day, you’ll ensure the completion of all Customer orders and enquires that are received through various channels. Alongside this,...
-
Customer Service Associate
4 weeks ago
Ashton-under-Lyne, Tameside, United Kingdom NEXT Full timeAbout UsNEXT is a leading UK-based fashion retailer, committed to delivering high-quality products and exceptional customer service. We are seeking a highly motivated and customer-focused Customer Service Associate to join our team at our store.Key Responsibilities:Provide exceptional customer service, responding to customer queries and resolving any issues...
-
Customer Service Apprentice
3 weeks ago
Ashton-Under-Lyne, United Kingdom Millgate Medical Partnership - TAMESIDE COLLEGE Full timeMillgate Healthcare Partnership is an all for people healthcare provider serving the community of Denton. Our approach keeps people in our minds and at the heart of everything we do. We treat each person as a person, not as a patient, illness or appointment. We are working closely with our neighbourhood team to be able to offer services that are closer to...
-
Customer Service Advisor
2 weeks ago
Ashton-Under-Lyne, United Kingdom JP Recruitment Solutions Ltd Full time**About the role** Working within a close-knit and friendly customer service team at our HQ, you will be part of delivering a truly first class service to our customers and championing the heart of our business. Day to day, you’ll ensure the completion of all Customer orders and enquires that are received through various channels. Alongside this,...
-
Customer Service Representative
2 weeks ago
Ashton-Under-Lyne, United Kingdom OT Group Ltd Full time**About the role** Working within a close-knit and friendly customer service team at our HQ, you will be part of delivering a truly first class service to our customers and championing the heart of our business. Day to day, you’ll ensure the completion of all Customer orders and enquires that are received through various channels. Alongside this,...
-
Customer Service Apprentice
3 weeks ago
Ashton-Under-Lyne, United Kingdom Stamford House Medical - TAMESIDE COLLEGE Full timeThe doctors and staff at Stamford House Medical Centre in Ashton-Under-Lyne are proud to offer the highest standard of patient-centred healthcare. We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood...
-
Customer Service Apprentice
3 weeks ago
Ashton-Under-Lyne, United Kingdom TAMESIDE COLLEGE Full time**Howarth is a local builder’s merchants that have had a strong presence in Ashton for over 40 years, opening in 1974. Once a predominantly timber-based branch, they are now a fully-fledged mixed merchant, with heavy side materials and plumbing supplies being sold alongside our timber products.** Customer Service Advisors will be responsible for providing...
-
Customer Service Administrator
7 months ago
Ashton-Under-Lyne, United Kingdom Page Personnel Full timeJoin a talented team to learn and grow within your career! - Great opportunity for career progression **About Our Client**: We are working alongside a well known business based in Ashton-Under-Lyne, established in the Manufacturing and Production industry. Supplying to a wide range of businesses and residents, they are looking for a Customer Service...
-
Customer Service Representative
2 weeks ago
Ashton-Under-Lyne, United Kingdom OT Group Ltd Full time**About the role** Working within a close-knit and friendly customer service team at our HQ, you will be part of delivering a truly first class service to our customers and championing the heart of our business. Day to day, you’ll ensure the completion of all Customer orders and enquires that are received through various channels. Alongside this,...