Customer Service Apprentice
3 weeks ago
**Howarth is a local builder’s merchants that have had a strong presence in Ashton for over 40 years, opening in 1974. Once a predominantly timber-based branch, they are now a fully-fledged mixed merchant, with heavy side materials and plumbing supplies being sold alongside our timber products.**
Customer Service Advisors will be responsible for providing first point of contact resolution to customers through all access channels for all enquiries and provide professional advice and assistance relating to the delivery of the organisation's services.
**Job/Apprenticeship duties...**
**Knowing your customers**
- Understand who customers are.
- Understand the difference between internal and external customers.
- Understand the different needs and priorities of your customers and the best way to manage their expectations, recognising and knowing how to adapt style to be highly effective.
**Understanding the organisation**
- Know the purpose of the business and what ‘brand promise' means
- Know your organisation’s core values and how they link to the service culture.
- Know the internal policies and procedures, including any complaints processes and digital media policies that are relevant to you and your organisation.
**Meeting regulations and legislation**
- Know the appropriate legislation and regulatory requirements that affect your business.
**Systems and resources**
- Know how to use systems, equipment and technology to meet the needs of your customers.
- Understand types of measurement and evaluation tools available to monitor customer service levels.
**Your role and responsibility**
- Understand your role and responsibility within your organisation and the impact of your actions on others.
- Know the targets and goals you need to deliver against.
**Customer experience**
- Understand how establishing the facts enable you to create a customer focused experience and appropriate response.
- Understand how to build trust with a customer and why this is important.
**Product and service knowledge**
**Job Types**: Full-time, Apprenticeship
**Salary**: £4.81 per hour
Schedule:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Ashton-Under-Lyne, OL7 0AG: reliably commute or plan to relocate before starting work (required)
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