Customer Service Representative
7 months ago
**About the role**
Working within a close-knit and friendly customer service team at our HQ, you will be part of delivering a truly first class service to our customers and championing the heart of our business.
Day to day, you’ll ensure the completion of all Customer orders and enquires that are received through various channels. Alongside this, you’ll be responsible for putting the Customer experience and satisfaction as the highest priority, working closely with colleagues and stakeholders in sync to ensure that this is achieved.
To be successful in this role, you’ll act as main point of contact for customers, taking responsibility for enquiries / queries and providing solutions. You’ll be self-motivated, with the ability to influence and confidently make decisions whilst maintaining a professional image to internal departments and external customers.
**Key responsibilities & accountabilities**
Completion of all order processing accurately on day of receipt.
To proactively solve any Customer enquiry on day of receipt, received via various channels and keep the Customer informed at all times.
To suggest additional / alternative products / services to Customers
To capture and provide feedback to line manager on Customer concerns / escalations / improvements to the Customer experience
To work within defined service level agreements and key performance indicators
To develop and maintain an extensive knowledge on systems and processes
To communicate, coordinate and support colleagues and stakeholders as necessary
To complete any admin tasks that are assigned
To maintain a positive, empathetic and professional approach to Customers at all times
To be confident in interacting with a Customer through all channels of contact
Undertake all activities in line with Company Health, Safety, and Environmental policies and procedures and participate in the development of a safe and healthy workplace.
**Skills & Experience**
Passionate about delivering exceptional customer service
Ideally previous customer service / contact centre experience (but not essential)
Good communication and listening skills
Excellent admin / organisational skills
Ability to prioritise own workload and work to tight deadlines
Reliable, can do attitude
Polite, friendly telephone manner
Ability to build relationships and network well with others
Computer literate (excel beneficial)
Zendesk experience an advantage
A customer service / business admin qualification would be advantageous
**Job Types**: Full-time, Permanent
**Salary**: £21,673.60 per year
**Benefits**:
- Canteen
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- Life insurance
- On-site parking
- Transport links
Work authorisation:
- United Kingdom (required)
Work Location: In person
-
Customer Service Representative
2 weeks ago
Ashton-Under-Lyne, United Kingdom JP Recruitment Agency LTD Full timeJP Recruitment are looking for **x 4 Customer Service Representatives** to join us on a **permanent, full time basis.** We are also looking for **x 4 Customer Service Representatives** to join us on a **permanent basis**. **About the role** - Working within a close-knit and friendly customer service team at our HQ, you will be part of delivering a truly...
-
Customer Service Representative
5 days ago
Ashton-Under-Lyne, United Kingdom OT Group Ltd Full time**About the role** Working within a close-knit and friendly customer service team at our HQ, you will be part of delivering a truly first class service to our customers and championing the heart of our business. Day to day, you’ll ensure the completion of all Customer orders and enquires that are received through various channels. Alongside this,...
-
Customer Service Representative
1 week ago
Ashton-Under-Lyne, United Kingdom OT Group Ltd Full time**About the role** Working within a close-knit and friendly customer service team at our HQ, you will be part of delivering a truly first class service to our customers and championing the heart of our business. Day to day, you’ll ensure the completion of all Customer orders and enquires that are received through various channels. Alongside this,...
-
Customer Service Representative
5 days ago
Ashton-Under-Lyne, United Kingdom OT Group Ltd Full time**About the role** Working within a close-knit and friendly customer service team at our HQ, you will be part of delivering a truly first class service to our customers and championing the heart of our business. Day to day, you’ll ensure the completion of all Customer orders and enquires that are received through various channels. Alongside this,...
-
Insurance Claims and Customer Service Representative
7 months ago
Ashton-Under-Lyne, United Kingdom Hammond Professional Indemnity Consultants Limited Full timeClaims and Customer Service Representative The advisor will be responsible for providing all administrative support needed by the business and generally handling any queries that come through from our dedicated client base in a quick and professional manner ensuring client satisfaction throughout. These positions would suit an experienced Administrator...
-
Customer Service Representative
2 weeks ago
Ashton-under-Lyne, Tameside, United Kingdom NEXT Full timeAbout the Job:">As a Seasonal Support Team Member, you will work across sales floors and in stockrooms to provide fast and friendly service.You will support and communicate effectively with customers, colleagues, and managers.Main Responsibilities:Offering fast and friendly service at all times to help customers find products.Providing speedy parcel pick up...
-
Customer Service Representative
3 weeks ago
Ashton-under-Lyne, Tameside, United Kingdom Austin Fraser Full timeCompany Overview:A leading public-sector business is seeking a temporary advisor to join their team in Ashton-Under-Lyne.About the role:Providing advice and support to residents/service users as necessary.Handling complex queries related to Council tax, Housing Benefit, Tax support, and more.Assisting with claims for housing benefits.Supporting applications...
-
Marac Representative
7 months ago
Ashton-Under-Lyne, United Kingdom Pennine Care NHS Foundation Trust Full timeTo act as PCFT representative at local Tameside borough MARAC meetings, sharing relevant mental health or learning disability information to inform discussions and decision making. To attend regular local MARAC meetings as a Trust representative and feed into this process. Liaise with multi-agency partners in the MARAC process. - To complete comprehensive...
-
Customer Service
7 days ago
Ashton-under-Lyne, United Kingdom Hays Specialist Recruitment Limited Full timeAshton / Customer Service / £20k / Mon-Fri / 9am - 5:30pM/Full-Time / Temp or Perm **Your new company** Your new company is an established organisation that is a leading figure in it's industry. After conquering the clientele in London, your new company has decided to expand in to the North West and this is where you come in. **Your new role** Your new role...
-
Customer Service Representative
7 months ago
Newcastle-under-Lyme, United Kingdom ADMI Ltd - TAs AWD-IT Full timeAWD-IT is the leading Gaming PC brand in the UK, empowering our customers to game, stream, and create on high quality PC’s. Recent rapid expansion has created an opportunity for a dedicated and passionate Customer Service Representative to join our growing team in Newcastle, Stoke on Trent. **Role: Customer Service Representative** **Reporting to:...
-
Customer Service Associate
3 weeks ago
Ashton-under-Lyne, Tameside, United Kingdom NEXT Full timeAbout UsNEXT is a leading UK-based fashion retailer, committed to delivering high-quality products and exceptional customer service. We are seeking a highly motivated and customer-focused Customer Service Associate to join our team at our store.Key Responsibilities:Provide exceptional customer service, responding to customer queries and resolving any issues...
-
Customer Service Apprentice
2 weeks ago
Ashton-Under-Lyne, United Kingdom Millgate Medical Partnership - TAMESIDE COLLEGE Full timeMillgate Healthcare Partnership is an all for people healthcare provider serving the community of Denton. Our approach keeps people in our minds and at the heart of everything we do. We treat each person as a person, not as a patient, illness or appointment. We are working closely with our neighbourhood team to be able to offer services that are closer to...
-
Customer Service Advisor
1 week ago
Ashton-Under-Lyne, United Kingdom JP Recruitment Solutions Ltd Full time**About the role** Working within a close-knit and friendly customer service team at our HQ, you will be part of delivering a truly first class service to our customers and championing the heart of our business. Day to day, you’ll ensure the completion of all Customer orders and enquires that are received through various channels. Alongside this,...
-
Customer Service Apprentice
2 weeks ago
Ashton-Under-Lyne, United Kingdom Stamford House Medical - TAMESIDE COLLEGE Full timeThe doctors and staff at Stamford House Medical Centre in Ashton-Under-Lyne are proud to offer the highest standard of patient-centred healthcare. We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood...
-
Customer Service Apprentice
2 weeks ago
Ashton-Under-Lyne, United Kingdom TAMESIDE COLLEGE Full time**Howarth is a local builder’s merchants that have had a strong presence in Ashton for over 40 years, opening in 1974. Once a predominantly timber-based branch, they are now a fully-fledged mixed merchant, with heavy side materials and plumbing supplies being sold alongside our timber products.** Customer Service Advisors will be responsible for providing...
-
Customer Service Administrator
7 months ago
Ashton-Under-Lyne, United Kingdom Page Personnel Full timeJoin a talented team to learn and grow within your career! - Great opportunity for career progression **About Our Client**: We are working alongside a well known business based in Ashton-Under-Lyne, established in the Manufacturing and Production industry. Supplying to a wide range of businesses and residents, they are looking for a Customer Service...
-
Customer Service Apprentice
2 weeks ago
Ashton-Under-Lyne, United Kingdom Ashton Pioneer - TAMESIDE COLLEGE Full timeAshton Pioneer Homes (APH) is charitable Community Benefit Society (CBS) and a Registered Provider of Social Housing regulated by the Regulator for Social Housing. We are an award-winning, not-for-profit organisation with almost 1,000 homes, situated mainly Ashton-under-Lyne. APH converted to a CBS registered under the Co-operative and Community Benefit...
-
Customer Service Consultant
7 months ago
Ashton-Under-Lyne, United Kingdom EasyHiring Full timeRole**:Customer Service Specialist** Contract**:Full-Time** Training Duration**:15 days, Monday to Friday** Shifts**:Full flexibility Between 8:00am-6:15pm Monday to Friday, NO WEEKEND WORKING and NO BANK HOLIDAYS.** **THIS IS AN OFFICE BASED ROLE AND NO WORK FROM HOME OPTION IS AVAILABLE** **What does my role involve?** - A typical day will see you...
-
Customer Service Navigator
1 month ago
Ashton-under-Lyne, United Kingdom CV-Library Full timeJob Title: Customer Service Navigator Salary: £12.83 P/H PAYE (Inclusive of Holiday Pay) | £14.24 P/H LTD Umbrella Hours: 37 Hours Per Week Type: Temporary Ongoing Location: Ashton Under Lyne, OL6 Start Date: ASAP Are you passionate about supporting residents and improving financial resilience? This is an excellent opportunity to join the...
-
Customer Service Assistant
7 days ago
Ashton-Under-Lyne, United Kingdom Mays Pawnbrokers & Jewellers Full time**Customer Service Assistant -** **Full** **time position available (5 days Mon-Sat)** - **Start a new career with Mays Jewellers and enhance your customer service skills and **_**jewellery & gemstone knowledge with a company that has been putting customers first since 1825!**_ **Experience preferred but not essential as full training given.** **We...