![ADMI Ltd - TAs AWD-IT](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
5 days ago
AWD-IT is the leading Gaming PC brand in the UK, empowering our customers to game, stream, and create on high quality PC’s. Recent rapid expansion has created an opportunity for a dedicated and passionate Customer Service Representative to join our growing team in Newcastle, Stoke on Trent.
**Role: Customer Service Representative**
**Reporting to: Customer Service Manager**
**Level: Entry**
**Core responsibilities**:
- Manage a case-log within agreed service levels with limited oversight.
- Report on consumer trends and communicate clearly internally.
- Be the face of the company to existing and potential customers.
**Required**:
- A desire to work with people to solve problems: customers and colleagues.
- Empathy. We are a customer obsessed company and we want customers to feel this.
- Clear communication in English.
- Knowledge of computer hardware.
- Ability to work under pressure at a fast pace.
- High attention to detail.
- Work to targets and tight deadlines with a can-do attitude.
- Grade C or above GCSE Maths and English.
**Desirable**:
- A passion for video gaming and PC hardware is advantageous.
- A desire to learn and continuously improve.
- Proficiency in French, Italian, German, or Spanish is a plus.
**In return you can expect**:
- A friendly, collaborative working environment.
- Competitive pay.
- The opportunity to grow and progress within the company.
- A chance to engage with the newest PC Hardware.
Immediate start available.
**Job Types**: Full-time, Permanent
**Salary**: Up to £22,000.00 per year
**Benefits**:
- On-site parking
Schedule:
- Day shift
- Weekend availability
Ability to commute/relocate:
- Newcastle-under-Lyme ST57UB: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Computer hardware: 1 year (preferred)
Work Location: In person
Reference ID: Customer Services Representative
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