![Safeguard Medical Ltd](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
1 week ago
Would you like to work for an award-winning organisation* that empowers people to save lives across the world?
Safeguard Medical is a global alliance of leading healthcare organisations, with category-leading devices, ground-breaking SIMBODIES simulations and expert medical training and consultancy services.
**UK and International Customer Services Representative**
Would you like to work for an award winning* organisation that empowers people to save lives across the world?
Safeguard Medical is a global alliance of leading healthcare organisations, with category-leading devices, ground-breaking SIMBODIES simulations and expert Prometheus Medical training and consultancy services.
**Job Summary**
The Customer Service Representative provides administrative and logístical support to the Customer Service and Sales team. Real-time assistance with customer engagements and communication, account servicing, sales intelligence, and accurate information in response to customer inquiries about products, order placement and new account establishment. The Customer Service Representative serves as an advocate for the customer and the sales team in communicating demand, requirements, and servicing to the appropriate team members within the Safeguard Medical organization. The Customer Service Representative also assists the Customer Service Manager in day-to-day tasks to ensure business continuity and upward trajectory of the Customer Service Department as a whole. This role is an onsite full time position located in Herefordshire unless otherwise agreed.
**Experience/Knowledge/Skills**
- Bachelor’s Degree preferred with at least 5 years’ experience with related customer service/sales support responsibilities a combination of experience and education may be substituted.
- Must be computer proficient to include Excel, Word, Outlook, PowerPoint, and ERP systems. Microsoft Dynamics 365 and CRM a plus.
- Excellent communication skills - able to communicate effectively and build partnerships - required
**Employees of Safeguard Medical are entitled to the following Company funded benefits**:
- Competitive salary
- Single Private Medical Cover (with the option to select family cover at an additional cost)
- 3x basic salary life assurance cover
- Enhance employer pension contributions
- 24 days paid holiday
- Free onsite company gym (Hereford campus)
*Prometheus Medical Ltd. part of Safeguard Medical have received 2 Queens Awards for innovation.
**Job Types**: Full-time, Permanent
Pay: £24,000.00-£26,000.00 per year
**Benefits**:
- Company pension
- On-site gym
- On-site parking
- Private medical insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
**Experience**:
- Sales administration: 5 years (required)
- ERP systems: 2 years (preferred)
Work Location: In person
Application deadline: 03/05/2024
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