Customer Service Representative
3 weeks ago
**About the role**
Working within a close-knit and friendly customer service team at our HQ, you will be part of delivering a truly first class service to our customers and championing the heart of our business.
Day to day, you’ll ensure the completion of all Customer orders and enquires that are received through various channels. Alongside this, you’ll be responsible for putting the Customer experience and satisfaction as the highest priority, working closely with colleagues and stakeholders in sync to ensure that this is achieved.
To be successful in this role, you’ll act as main point of contact for customers, taking responsibility for enquiries / queries and providing solutions. You’ll be self-motivated, with the ability to influence and confidently make decisions whilst maintaining a professional image to internal departments and external customers.
**Key responsibilities & accountabilities**
Completion of all order processing accurately on day of receipt.
To proactively solve any Customer enquiry on day of receipt, received via various channels and keep the Customer informed at all times.
To suggest additional / alternative products / services to Customers
To capture and provide feedback to line manager on Customer concerns / escalations / improvements to the Customer experience
To work within defined service level agreements and key performance indicators
To develop and maintain an extensive knowledge on systems and processes
To communicate, coordinate and support colleagues and stakeholders as necessary
To complete any admin tasks that are assigned
To maintain a positive, empathetic and professional approach to Customers at all times
To be confident in interacting with a Customer through all channels of contact
Undertake all activities in line with Company Health, Safety, and Environmental policies and procedures and participate in the development of a safe and healthy workplace.
**Skills & Experience**
Passionate about delivering exceptional customer service
Ideally previous customer service / contact centre experience (but not essential)
Good communication and listening skills
Excellent admin / organisational skills
Ability to prioritise own workload and work to tight deadlines
Reliable, can do attitude
Polite, friendly telephone manner
Ability to build relationships and network well with others
Computer literate (excel beneficial)
Zendesk experience an advantage
A customer service / business admin qualification would be advantageous
**Job Types**: Full-time, Permanent
**Salary**: £21,673.60 per year
**Benefits**:
- Canteen
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- Life insurance
- On-site parking
- Transport links
Work authorisation:
- United Kingdom (required)
Work Location: In person
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