Customer Service Representative

3 days ago


AshtonUnderLyne, United Kingdom JP Recruitment Agency LTD Full time

JP Recruitment are looking for **x 4 Customer Service Representatives** to join us on a **permanent, full time basis.**

We are also looking for **x 4 Customer Service Representatives** to join us on a **permanent basis**.

**About the role**
- Working within a close-knit and friendly customer service team at our HQ, you will be part of delivering a truly first class service to our customers and championing the heart of our business.
- Day to day, you’ll ensure the completion of all Customer orders and enquires that are received through various channels. Alongside this, you’ll be responsible for putting the Customer experience and satisfaction as the highest priority, working closely with colleagues and stakeholders in sync to ensure that this is achieved.
- To be successful in this role, you’ll act as main point of contact for customers, taking responsibility for enquiries / queries and providing solutions. You’ll be self-motivated, with the ability to influence and confidently make decisions whilst maintaining a professional image to internal departments and external customers.

**Responsibilities of a Customer Advisor**
- Completion of all order processing accurately on day of receipt
- To proactively solve any Customer enquiry on day of receipt, received via various channels and keep the Customer informed at all times
- To suggest additional / alternative products / services to Customers
- To capture and provide feedback to line manager on Customer concerns / escalations / improvements to the Customer experience
- To work within defined service level agreements and key performance indicators
- To develop and maintain an extensive knowledge on systems and processes
- To communicate, coordinate and support colleagues and stakeholders as necessary

**Hours of a Customer Service Advisor**
- 9am - 5:30pm

**Salary of a Customer Service Advisor**
- 20k

**Salary**: From £20,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift

Work Location: One location



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