Technical Solutions Provider

5 days ago


Shipton under Wychwood, Oxfordshire, United Kingdom VoCoVo Full time

About Us:

Voice Over Internet Protocol (VoIP) innovator, VoCoVo, specialises in communication solutions tailored for businesses, particularly within the retail sector.

Our Vision:

To create a connected store experience, facilitating seamless communication among retail staff to enhance efficiency and elevate customer service.

Join Our Team:

We are seeking a talented Technical Support Specialist to provide technical support, assist partners with advanced system diagnostics and issue resolution.

Responsibilities:

  1. Configure Systems: Develop configurations for VoCoVo solutions to meet customer orders.
  2. Customer Support: Provide technical support to customers via phone, email, and tickets.
  3. Communicate: Communicate product quality and improvement measures to the Research and Development team.
  4. Resolve Issues: Assist partners with advanced system diagnostics and issue resolution.

Requirements:

  • Technical Expertise: Proficiency in technical software and firmware, with a strong level of expertise.
  • Previous Experience: Previous experience working with Linux and in a telco/telephony environment is highly desirable.
  • Organisational Skills: Strong organisational skills and effective time management abilities.

Benefits:

  • Holiday Allowance: 25 Days Holiday + Bank Holidays (increases with years of service)
  • Pension Scheme: Company Organised Pension (Royal London Group) 5% Employer Contribution Matched
  • Training & Development: Training and development opportunities available
  • Employee Assistance Programmes: Employee Assistance Programmes (EAP)
  • Cycle2Work Scheme: Cycle2Work Scheme
  • Electric Car Green Salary Sacrifice Scheme: Electric Car Green Salary Sacrifice Scheme
  • Enhanced Maternity & Paternity Package: Enhanced Maternity & Paternity Package
  • Child Care Scheme: Child Care Scheme
  • Private Medical Insurance: Private Medical Insurance
  • Life Assurance: Life Assurance - 4 times basic pay
  • Sick Pay: 8 weeks full pay, 4 weeks half pay
  • Equipment: Apple MacBook, Wireless Magic Mouse and Keyboard, Monitor and Headphones


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