Ecommerce Growth Strategist

4 weeks ago

London, Greater London, United Kingdom Rise & Fall Full time

As a key member of our Growth Team, you will play a vital role in driving the success of our e-commerce business. We are looking for a highly skilled and motivated individual to join our team and help shape the future of our company.

About the Role

The successful candidate will be responsible for managing our trading calendar, coordinating with teams to deliver campaigns at the right time, and optimizing our website's content, UI, and UX for maximum impact. You will also work closely with our Brand Team on campaigns and website content, and manage our Customer Services agents to ensure world-class service levels.

We are looking for a self-starter who is always looking for new ways to improve results, the business, and themselves. If you are a curious, fast learner who quickly adapts and has a bias for action, we want to hear from you.

Key Responsibilities
  • Improve our website's performance through CRO improvements, including devising, running, and measuring A/B tests informed by good use of data and user research.
  • Support our A/B testing program for landing pages in collaboration with our Head of Growth/agency.
  • Project manage seasonal campaigns on DTC, creating timelines, briefing the creative team, and getting the right assets live on each touchpoint.
  • Manage our Customer Service team to deliver world-class service levels.
About You
  • 3+ years of experience working in a high-growth D2C e-commerce business, with expertise in managing websites.
  • Excellent organizational and people skills, with the ability to collaborate across teams to get projects done efficiently.
  • Proficient with a range of e-commerce tools, including Shopify, Google Analytics, and Hot Jar.
  • Excellent data and reporting skills, with the ability to translate data into insights and actions.
  • Proactive and enjoys working at a fast pace, testing and learning what works and what doesn't.
  • A people person with excellent communication and project management skills.
  • An entrepreneurial self-starter, ready to roll up your sleeves and take on challenges.

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