Performance Improvement Director

4 weeks ago


Salford, Salford, United Kingdom TalkTalk Group Full time

Job Title: Performance Improvement Director

About the Role:

We are seeking a highly skilled Performance Improvement Director to join our team at TalkTalk Group. As a key member of our leadership team, you will be responsible for driving operational excellence and improving customer experience across our business.

Key Responsibilities:

  • Lead the development and implementation of operational improvement initiatives to drive customer satisfaction and business growth.
  • Collaborate with cross-functional teams to identify and prioritize areas for improvement.
  • Develop and maintain key performance indicators (KPIs) to measure the success of improvement initiatives.
  • Provide coaching and guidance to team members to ensure they have the skills and knowledge needed to succeed.
  • Stay up-to-date with industry trends and best practices to ensure our operations remain competitive.

Requirements:

  • Proven track record of driving operational excellence and improving customer experience.
  • Strong leadership and communication skills.
  • Ability to analyze complex data and develop actionable insights.
  • Experience working in a fast-paced, dynamic environment.
  • Strong problem-solving and analytical skills.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about improving customer experience, we encourage you to apply for this exciting opportunity.



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