Performance Improvement Director
4 weeks ago
Job Title: Performance Improvement Director
About the Role:
We are seeking a highly skilled Performance Improvement Director to join our team at TalkTalk Group. As a key member of our leadership team, you will be responsible for driving operational excellence and improving customer experience across our business.
Key Responsibilities:
- Lead the development and implementation of operational improvement initiatives to drive customer satisfaction and business growth.
- Collaborate with cross-functional teams to identify and prioritize areas for improvement.
- Develop and maintain key performance indicators (KPIs) to measure the success of improvement initiatives.
- Provide coaching and guidance to team members to ensure they have the skills and knowledge needed to succeed.
- Stay up-to-date with industry trends and best practices to ensure our operations remain competitive.
Requirements:
- Proven track record of driving operational excellence and improving customer experience.
- Strong leadership and communication skills.
- Ability to analyze complex data and develop actionable insights.
- Experience working in a fast-paced, dynamic environment.
- Strong problem-solving and analytical skills.
What We Offer:
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about improving customer experience, we encourage you to apply for this exciting opportunity.
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