Service Desk Team Lead
2 days ago
We are seeking a highly skilled Service Desk Team Leader to join our team at Nasstar (UK) Ltd.
About the Role:
As a Service Desk Team Leader, you will be responsible for leading a team of technical support specialists, providing exceptional customer service, and ensuring the smooth operation of our IT service desk.
Key Responsibilities:
- Lead a team of technical support specialists to deliver high-quality customer service
- Develop and implement effective processes and procedures to improve service desk efficiency
- Collaborate with other departments to ensure seamless service delivery
- Monitor and analyze service desk performance metrics to identify areas for improvement
Requirements:
To be successful in this role, you will need:
- Proven experience in a service desk leadership role
- Excellent communication and leadership skills
- Ability to analyze complex technical issues and develop effective solutions
- Strong problem-solving and decision-making skills
About Nasstar (UK) Ltd:
Nasstar (UK) Ltd is a leading provider of IT services, specializing in...
Our company culture values innovation, collaboration, and customer satisfaction. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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