Service Desk Team Lead

2 days ago


Nottingham, Nottingham, United Kingdom Nasstar (Uk) Ltd Full time
Job Description

We are seeking a highly skilled Service Desk Team Leader to join our team at Nasstar (UK) Ltd.

About the Role:

As a Service Desk Team Leader, you will be responsible for leading a team of technical support specialists, providing exceptional customer service, and ensuring the smooth operation of our IT service desk.

Key Responsibilities:

  • Lead a team of technical support specialists to deliver high-quality customer service
  • Develop and implement effective processes and procedures to improve service desk efficiency
  • Collaborate with other departments to ensure seamless service delivery
  • Monitor and analyze service desk performance metrics to identify areas for improvement

Requirements:

To be successful in this role, you will need:

  • Proven experience in a service desk leadership role
  • Excellent communication and leadership skills
  • Ability to analyze complex technical issues and develop effective solutions
  • Strong problem-solving and decision-making skills

About Nasstar (UK) Ltd:

Nasstar (UK) Ltd is a leading provider of IT services, specializing in...

Our company culture values innovation, collaboration, and customer satisfaction. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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