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Service Desk Manager
2 months ago
Job Title: Service Desk Manager
Job Summary:
We are seeking an experienced Service Desk Manager to join our team at Searchability. The successful candidate will be responsible for leading and managing our service desk team, ensuring efficient and effective IT support services.
Key Responsibilities:
- Lead and manage the service desk team, ensuring efficient and effective IT support services.
- Oversee the performance of the service desk, implementing necessary improvements and ensuring SLAs are met.
- Build and maintain strong relationships with key stakeholders and end-users.
- Champion continuous service improvements and foster a positive team environment.
- Provide mentorship and professional development opportunities for team members.
Requirements:
- Proven experience in managing a service desk or IT support team.
- Strong leadership and team management capabilities.
- Excellent communication skills with the ability to interact with stakeholders at all levels.
- Experience with IT service management (ITSM) tools and processes.
- Proficiency in Microsoft technologies, including Azure, Office 365, and Windows Server.
What We Offer:
- Competitive salary of £50,000 per annum.
- Flexible hybrid working arrangement.
- Private health and dental care coverage.
- Performance-based bonus structure.
- 25 days holiday plus bank holidays.
