Service Desk Team Manager
3 days ago
We are seeking a highly skilled Service Desk Team Manager to join our team at Air IT. As a key member of our service delivery team, you will be responsible for managing a team of technical engineers to deliver high-performing service through meeting and exceeding client service commitments and expectations.
Key Responsibilities- Manage the performance of technical engineers through objective setting, regular 1-2-1's, encouraging and supporting personal development.
- Ensure the team are operating effectively and efficiently to deliver against KPIs, SLAs and customer satisfaction targets.
- Maintain relationships with clients to ensure effective two-way communication.
- Manage escalations within the team, from engineers or customers, through to resolution.
- Develop training plans for engineers incorporating new and existing customer requirements and our product roadmap.
- Conduct regular service quality checks ensuring the team and individual engineers achieve service and process standards.
- Demonstratable service management experience.
- 3-5 years working in a senior technical role.
- Experience in managing senior technical engineers.
- Experience in managing and leading employees.
- Previous technical background.
- Strong communication skills.
- Experience of working within an MSP or similar environment.
- Ability to work under pressure.
- Flexibility with working hours.
- Hybrid working options for a better work-life balance.
- 25 days annual leave plus bank holidays.
- Ongoing learning and development opportunities.
- Cycle to work scheme and technology vouchers.
- Enhanced family leave.
- Celebration day - an additional day off each year to celebrate an occasion important to you.
- Salary sacrifice pension.
- 2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees efforts to make a positive impact.
- Company social events and competitions.
- Discount and Cashback Scheme.
- Group Income Protection.
- Life Insurance.
- EAP and Virtual GP Service.
At Air IT, we're committed to fostering an inclusive and diverse workplace where everyone thrives. We believe in providing equal opportunities for all, so let us know if you need any reasonable adjustments during the recruitment process.
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Service Desk Team Manager
7 days ago
Nottingham, Nottingham, United Kingdom Air IT Full time{"h1": "Service Desk Team Lead Role", "p": "At Air IT, we are seeking a highly skilled and experienced Service Desk Team Lead to join our team. As a key member of our service delivery team, you will be responsible for managing a team of engineers to deliver high-performing service through meeting and exceeding client service commitments and expectations.",...
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Service Desk Team Manager
7 days ago
Nottingham, Nottingham, United Kingdom Air IT Full time{"h1": "Service Desk Team Lead Role", "p": "At Air IT, we are seeking a highly skilled and experienced Service Desk Team Lead to join our team. As a key member of our service delivery team, you will be responsible for managing a team of engineers to deliver high-performing service through meeting and exceeding client service commitments and expectations.",...
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Nottingham, Nottingham, United Kingdom Air IT Full time{"title": "Service Desk Team Manager", "subtitle": "Lead a team of engineers to deliver high-performing service", "content": "As a Service Desk Team Manager at Air IT, you will be responsible for leading a team of engineers to deliver high-performing service through meeting and exceeding client service commitments and expectations.You will support the...
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Nottingham, Nottingham, United Kingdom Air IT Full timeService Desk Team Leader ========================= **Job Summary** We are seeking a highly skilled Service Desk Team Leader to join our team at Air IT. As a key member of our service delivery team, you will be responsible for managing a team of engineers to deliver high-quality service to our clients. **Key Responsibilities** * Manage a team of engineers...
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Nottingham, Nottingham, United Kingdom Air IT Full timeService Desk Team Leader ========================= **Job Summary** We are seeking a highly skilled Service Desk Team Leader to join our team at Air IT. As a key member of our service delivery team, you will be responsible for managing a team of engineers to deliver high-quality service to our clients. **Key Responsibilities** * Manage a team of engineers...
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Nottingham, Nottingham, United Kingdom Air IT Full timeJob Title: Service Desk Team LeadLocation:Reporting to: Service Desk ManagerJob Summary:We are seeking an experienced Service Desk Team Lead to join our team at Air IT. As a key member of our service management team, you will be responsible for managing a team of engineers to deliver high-quality service to our clients.Key Responsibilities:Manage the...
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Nottingham, Nottingham, United Kingdom Air IT Full timeJob Title: Service Desk Team LeadLocation:Reporting to: Service Desk ManagerJob Summary:We are seeking an experienced Service Desk Team Lead to join our team at Air IT. As a key member of our service management team, you will be responsible for managing a team of engineers to deliver high-quality service to our clients.Key Responsibilities:Manage the...
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