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Service Desk Manager
2 months ago
About the Role:
Searchability® is seeking an experienced Service Desk Manager to join their team. This role is perfect for someone with a strong background in IT support and leadership, who is ready to take charge of a dedicated service desk team. You will be responsible for ensuring the delivery of top-tier IT support across the organization, driving continuous improvement, and maintaining high customer satisfaction levels.
Key Responsibilities:
- Lead and manage the service desk team, ensuring efficient and effective IT support services.
- Oversee the performance of the service desk, implementing necessary improvements and ensuring SLAs are met.
- Champion continuous service improvements and foster a positive team environment.
- Provide mentorship and professional development opportunities for team members.
Requirements:
- Proven experience in managing a service desk or IT support team.
- Strong leadership and team management capabilities.
- Experience with IT service management (ITSM) tools and processes.
- Proficiency in Microsoft technologies, including Azure, Office 365, and Windows Server.
What We Offer:
- Competitive salary and benefits package.
- Flexible hybrid working arrangement.
- Opportunity to work with a dynamic and forward-thinking organization.
