Service Desk Team Leader
2 months ago
Service Desk Team Leader
=========================
**Job Summary**
We are seeking a highly skilled Service Desk Team Leader to join our team at Air IT. As a key member of our service delivery team, you will be responsible for managing a team of engineers to deliver high-quality service to our clients.
**Key Responsibilities**
* Manage a team of engineers to deliver high-performing service through meeting and exceeding client service commitments and expectations.
* Support the Service Desk Manager in implementing career pathways for all engineers, encouraging personal development and growth.
* Manage the performance of technical engineers through objective setting, regular 1-2-1's, and encouraging and supporting personal development.
* Conduct regular service quality checks to ensure the team and individual engineers achieve service and process standards.
* Act as part of an out-of-hours management escalation process when required.
* Ensure the company's Information Security Management System (ISMS) and all relevant policies are adhered to at all times.
**Requirements**
* Demonstratable service management experience.
* ITIL certified.
* Major incident management experience.
* Current and valid driving license.
* Hybrid working options for a better work-life balance.
* 25 days annual leave plus bank holidays.
* Ongoing learning and development opportunities.
* Cycle to work scheme and technology vouchers.
* Enhanced family leave.
* Celebration day - an additional day off each year to celebrate an occasion important to you.
* Salary sacrifice pension.
* 2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees' efforts to make a positive impact.
* Company social events and competitions.
* Discount and Cashback Scheme.
* Life Insurance.
* EAP and Virtual GP Service.
**Language**
English (en-US)
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