Service Desk Team Leader
1 month ago
Service Desk Team Leader
=========================
**Job Summary**
We are seeking a highly skilled Service Desk Team Leader to join our team at Air IT. As a key member of our service delivery team, you will be responsible for managing a team of engineers to deliver high-performing service through meeting and exceeding client service commitments and expectations.
**Key Responsibilities**
* Manage the performance of technical engineers through objective setting, regular 1-2-1's, and encouraging personal development
* Conduct regular service quality checks to ensure the team and individual engineers achieve service and process standards
* Develop training plans for engineers incorporating new and existing customer requirements and our product roadmap
* Act as part of an out-of-hours management escalation process when required
* Ensure the company's Information Security Management System (ISMS) and all relevant policies are adhered to at all times
**Requirements**
* Demonstratable service management experience
* ITIL certified
* Major incident management experience
* Current and valid driving license
**What We Offer**
* Hybrid working options for a better work-life balance
* 25 days annual leave plus bank holidays
* Ongoing learning and development opportunities
* Cycle to work scheme and technology vouchers
* Enhanced family leave
* Celebration day - an additional day off each year to celebrate an occasion important to you
* Salary sacrifice pension
* 2 paid volunteer days
* Company social events and competitions
* Discount and Cashback Scheme
* Life Insurance
* EAP and Virtual GP Service
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