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IT Support Specialist

2 months ago

Watford, Hertfordshire, United Kingdom Enra Specialist Finance Full time
Job Summary

We are seeking a highly skilled and motivated IT Support Analyst to join our team at Enra Specialist Finance. As a key member of our IT department, you will be responsible for providing exceptional technical support to our staff, ensuring that our IT systems and infrastructure are running smoothly and efficiently.

Key Responsibilities:

  • Provide first-line technical support for IT-related issues, including troubleshooting software and hardware problems.
  • Administer Active Directory, including creating user accounts, resetting passwords, and creating groups.
  • Maintain an accurate asset database and track changes to our IT infrastructure.
  • Troubleshoot basic network issues and escalate unresolved problems to senior team members.
  • Deliver exceptional customer service to all support queries, ensuring a high level of satisfaction and professionalism.
  • Arrange for external technical support when necessary, ensuring that issues are resolved promptly and efficiently.

Requirements:

  • Excellent communication and organizational skills.
  • Strong technical knowledge of Windows and Mac operating systems, Microsoft Office Suite, and Active Directory administration.
  • Self-motivated, proactive, and independent thinker with a "can-do" mentality.
  • Team player with excellent communication skills.

About Us:

Enra Specialist Finance is a dynamic and growing company that values innovation, teamwork, and customer satisfaction. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.