Technical Support Professional

1 day ago

Hertfordshire, United Kingdom CK Group Full time
Join Our Team as a Technical Support Professional

We are looking for a highly skilled Technical Support Professional to join our team at CK Group. As an essential part of our technical services support team, you will be responsible for providing first-line software, technical, and hardware support for automated platforms and bench-top liquid handlers.

About the Role

In this role, you will be working closely with the wider Scientific Services team to support various automation platforms as required. Your primary objective will be to maximise system reliability.

You will conduct ongoing system performance analysis based on error logs, live run interventions, and root-cause analysis & trending of errors to mitigate their reoccurrence.

Key Responsibilities
  • Act as 'first-responder' for critical equipment breakdowns, ensuring minimal impact on scientific activity.
  • Conduct ongoing system performance analysis based on error logs, live run interventions, and root-cause analysis & trending of errors to mitigate their reoccurrence.
  • Provide technical mediation in the event of long-running equipment issues involving multiple vendors.
  • Assist in developing training packages tailored to the automation platforms, intended for both Engineers & the client's scientific workforce.
  • Develop and implement a proactive maintenance regime for key equipment.
  • Oversee & participate in equipment support activities.
  • Train scientists on best practices for the use of automated equipment, ensuring optimal routine and operation.
  • Develop support solutions built around department requirements to enhance service delivery.
  • Maintain awareness of new developments in the field of Laboratory Automation.
Requirements

To be considered for this role, you will have the following skills and experience:

  • Bachelor's degree (or equivalent) in Engineering, Technical, or Sciences with 3+ year(s) servicing laboratory equipment OR Higher National Diploma (HND) (or equivalent) in Engineering, Technical, or Sciences with 4+ year(s) of experience servicing laboratory equipment OR A Level (or equivalent) in Engineering, Technical, or Sciences with 5+ year(s) of experience servicing laboratory equipment OR General Certificate of Secondary Education (GCSE) with 6+ years of experience serving laboratory equipment.
Working Environment

This role requires the ability to work in a laboratory setting, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.). The job pace may be fast, and job completion demands may be high. You must be able to remain in a stationary position more than 25% of the time and frequently operate on instruments, objects, tools, or controls, which will require regularly bending, squatting, stretching, and reaching in order to perform in a service function. Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds). Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position. Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer. Employee may be required to handle hazardous waste according to local, state, or federal regulations. Duties may include identifying, handling, generating, accumulating, storing, and labeling hazardous waste. Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, and hazardous chemicals. May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against hazards present in the laboratory environment.

Estimated Salary: £45,000 - £65,000 per annum

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