Technical Support Analyst

8 hours ago

Hemel Hempstead Hertfordshire, United Kingdom Connexa IT Recruitment Full time

Technical Support Analyst

About the Role

Are you a seasoned IT professional with expertise in retail and hospitality technologies? Our client is looking for a Senior Support Analyst to take the lead in managing and supporting a wide array of technical systems, including EPOS, POS, kiosks, digital displays, and more.

This is a pivotal role where you will act as the escalation point for complex technical issues, working closely with a team to deliver exceptional support and ensure seamless operations. Based onsite in Hemel Hempstead, you’ll be at the heart of a fast-paced environment that values your expertise and leadership.

Key Responsibilities

  • Serve as a subject matter expert for EPOS, POS systems, kiosks, digital signage, and other retail and hospitality technologies.
  • Lead the troubleshooting and resolution of complex hardware, software, and network issues.
  • Mentor and guide junior team members, fostering knowledge sharing and skill development.
  • Manage escalations and work closely with vendors and partners to resolve high-priority issues.
  • Oversee system updates, maintenance schedules, and the deployment of new technologies.
  • Analyse recurring issues and recommend proactive solutions to enhance system reliability.
  • Document resolutions and provide strategic insights to improve support processes.

What We’re Looking For

  • Extensive experience in a support role, with a strong background in retail or hospitality IT environments.
  • Deep technical knowledge of EPOS, POS systems, kiosks, and digital displays.
  • Proficient in Windows operating systems, networking, and device configuration.
  • Strong analytical and problem-solving skills with a proactive approach to challenges.
  • Excellent communication skills and the ability to work effectively under pressure.
  • Leadership qualities with the ability to mentor and develop team members.
  • Flexibility to work onsite in Hemel Hempstead, 5 days a week.

What We Offer

  • A competitive salary and comprehensive benefits package.
  • The opportunity to lead and influence the technical support function.
  • Exposure to cutting-edge technologies in a dynamic and rewarding environment.
  • Clear pathways for career advancement and professional development.

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