Service Desk Analyst

4 days ago


Hemel Hempstead, United Kingdom CV-Library Full time

As Sir Robert McAlpine continues its advancement within the digital era, the company Business Systems Department plays an important role of supporting all things ‘IT'

An exciting opportunity has been created for a Service Desk Analyst to supplement the existing Service Desk team.

 

Why join us?

Sir Robert McAlpine is celebrating 155 years of history, as a family owned business that has stayed true to its values. Through the years we've developed a culture very much our own - creating an environment that brings out the best in people who share our commitment to excellence.

Right now, we're excited about continuing the company's legacy through the projects and opportunities ahead. Join our collaborative team to achieve more from your career by proudly building Britain's future heritage with us.

 

 

As a Service Desk Analyst, you will be responsible for:

Troubleshooting IT issues and requests – the day-to-day operational resolution of technical support issues

Maintaining & promoting use of Knowledgebase

Monitoring Service Desk statistics to improve efficiency

Working closely with other Analysts and Teams to help resolve issues and improve support responses

Back filling/providing cover for other Analysts

Effectively capturing information if a ticket needs to be escalated to another team

Learning from other teams and cross training knowledge back into Service Desk team

 

The ideal candidate must have the following skills:

Strong analytical skills and solution driven

Patient and understanding to customer needs

Strong communication skills at all levels

Ability to prioritise

Willingness to adapt and learn

Technical skills and knowledge

Active Directory

Windows client (10) and Server OS

Networking knowledge (LAN, WAN, etc)

Android OS

Knowledge of Microsoft cloud products (O365)

Minimum 2+ years IT support experience

 

Desirable:

IT related qualifications

Root cause analysis skills

MS Technical Certification

ITIL Knowledge

 

Rewards

We're ready to invest in you and your future, and offer wide-ranging, performance-related progression opportunities. Our competitive rewards packages feature flexible benefits to fit your lifestyle and priorities.

We'd love you to join us in proudly building Britain's future heritage. Apply online now.

Sir Robert McAlpine is focused on being a truly inclusive employer, even if you don't meet every single requirement, we'd still love to hear from you. Especially if you're part of a group that is under-represented in Construction. Our goal is for Sir Robert McAlpine to proportionally represent the diversity of the working population in society. As a family-run business with strong family values, our aim is to ensure that Sir Robert McAlpine is a supportive, empowering and inclusive environment for every member of our team


  • Service Desk Analyst

    3 months ago


    Hemel Hempstead, United Kingdom Sir Robert McAlpine Full time

      As Sir Robert McAlpine continues its advancement within the digital era, the company Business Systems Department plays an important role of supporting all things ‘IT' An exciting opportunity has been created for a Service Desk Analyst to supplement the existing Service Desk team.   Why join us? Sir Robert McAlpine is celebrating 155 years of history,...

  • Service Desk Analyst

    3 months ago


    Hemel Hempstead, United Kingdom Sir Robert McAlpine Full time

     As Sir Robert McAlpine continues its advancement within the digital era, the company Business Systems Department plays an important role of supporting all things ‘IT'An exciting opportunity has been created for a Service Desk Analyst to supplement the existing Service Desk team. Why join us?Sir Robert McAlpine is celebrating 155 years of history, as a...


  • Hemel Hempstead, Hertfordshire, United Kingdom Sir Robert McAlpine Full time

    Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply. As Sir Robert McAlpine continues its advancement within the digital era, the company Business Systems Department plays an important role of supporting all things ‘IT' An exciting opportunity has been created for a Service Desk...


  • Hemel Hempstead, Hertfordshire, United Kingdom Sir Robert McAlpine Full time

    Service Desk Role OverviewSir Robert McAlpine is committed to supporting its digital transformation journey. As part of this effort, the company's Business Systems Department plays a vital role in providing IT support. We are now seeking a talented Service Desk Analyst to join our team and contribute to the existing Service Desk team's success.The ideal...


  • Hemel Hempstead, Hertfordshire, United Kingdom Sir Robert McAlpine Full time

    Service Desk Analyst OpportunitySir Robert McAlpine is a family-owned business with a rich history of 155 years, committed to excellence and a culture that brings out the best in people. We're excited to continue our legacy through new projects and opportunities.As a Service Desk Analyst, you'll be part of a collaborative team that's passionate about...


  • Hemel Hempstead, Hertfordshire, United Kingdom Sir Robert McAlpine Full time

    Service Desk Analyst OpportunitySir Robert McAlpine is a family-owned business with a rich history of 155 years, committed to excellence and a culture that brings out the best in people. We're excited to continue our legacy through new projects and opportunities.As a Service Desk Analyst, you'll be part of a collaborative team that's passionate about...


  • Hemel Hempstead, Hertfordshire, United Kingdom Sir Robert McAlpine Full time

    About the RoleSir Robert McAlpine is a family-owned business with a rich history of 155 years, committed to excellence and a culture that brings out the best in people. We're excited to continue our legacy through innovative projects and opportunities.Key ResponsibilitiesTroubleshoot IT issues and requests, resolving technical support issues on a daily...


  • Hemel Hempstead, Hertfordshire, United Kingdom Supply Desk Full time

    Job Title: Teaching Assistant - Autism SupportAbout the Role:Supply Desk is pleased to be working with a good-rated school in the Hemel Hempstead area that prides itself on providing a nurturing and inclusive environment for children. The school is looking for an excellent support member of staff who has experience/qualifications working with children with...


  • Hemel Hempstead, Hertfordshire, United Kingdom Supply Desk Full time

    Job Title: Learning Support AssistantWe are working in partnership with a good-rated school in the Hemel Hempstead area to provide a nurturing and inclusive environment for children. The school is looking for a support member of staff who has experience/qualifications in moving and handling. Pupils with MLD may have attainments well below expected levels in...


  • Hemel Hempstead, Hertfordshire, United Kingdom Supply Desk Full time

    The Supply Desk is pleased to be working with a good rated school in the Berkhamstead area that prides itself on providing a nurturing and inclusive environment for children, allowing them to succeed to the best of their ability, regardless of the challenges they may face. The school is looking for an excellent support member of staff who has...


  • Hemel Hempstead, United Kingdom Haven Full time

    IT Service Desk Team Lead Hybrid - 50% Office (Hemel Hempstead) Are you a highly skilled and motivated IT professional with a passion for leading and empowering teams? Do you have a proven track record of providing exceptional technical support and ensuring smooth IT operations? We are currently seeking an experienced IT Service Desk Team Lead to join our...


  • Hemel Hempstead, Hertfordshire, United Kingdom Haven Full time

    About the RoleWe are seeking a highly skilled and experienced Help Desk Administrator to join our team at Haven. As an EPoS Analyst, you will play a key role in defining, building, testing, and supporting business solutions, collaborating with teams across the business to find the right solutions.Key ResponsibilitiesDefine and build business solutions,...


  • Hemel Hempstead, Hertfordshire, United Kingdom Haven Full time

    About the RoleWe are seeking a highly skilled and experienced Help Desk Administrator to join our team at Haven. As an EPoS Analyst, you will play a key role in defining, building, testing, and supporting business solutions, collaborating with teams across the business to find the right solutions.Key ResponsibilitiesDefine and build business solutions,...

  • Support Assistant

    2 weeks ago


    Hemel Hempstead, Hertfordshire, United Kingdom Supply Desk Full time

    Job Title: Support Assistant - PMLDJob Summary: We are seeking a dedicated and experienced Support Assistant to join our team at an outstanding rated school in the Berkhamsted area. The successful candidate will have a passion for working with students with profound and multiple learning difficulties and will be able to provide high-quality support to enable...


  • Hemel Hempstead, United Kingdom OfficeTechHub Ltd Full time

    **About us** OfficeTechHub Ltd is a small business in Hemel Hempstead. We are professional, agile, and innovative. We believe in making IT smart and simple. Smart, modern solutions, simply delivered, giving you flexibility and control now and in the future. We’ve been helping businesses thrive through managed IT support and technology solutions for over...


  • Hemel Hempstead, Hertfordshire, United Kingdom Supply Desk Full time

    Job Title: Teaching Assistant - SEMH SupportWe are seeking a dedicated and experienced Teaching Assistant to join our team and provide support to students with Social, Emotional, and Mental Health (SEMH) needs.About the Role:The successful candidate will work collaboratively with teachers to create and deliver activities that cater to the individual needs of...


  • Hemel Hempstead, Hertfordshire, United Kingdom Supply Desk Full time

    Job Title: Teaching Assistant - SEMH SupportWe are seeking a dedicated and experienced Teaching Assistant to join our team and provide support to students with Social, Emotional, and Mental Health (SEMH) needs.About the Role:The successful candidate will work collaboratively with teachers to create and deliver activities that cater to the individual needs of...


  • Hemel Hempstead, Hertfordshire, United Kingdom Supply Desk Full time

    Job Title: Learning Support Assistant- EYFSWe are seeking a dedicated and enthusiastic Learning Support Assistant to join our team in the Hemel Hempstead area. As a Learning Support Assistant, you will play a vital role in supporting the Early Years teacher in planning and delivering engaging and developmentally appropriate activities for children aged 3 to...


  • Hemel Hempstead, Hertfordshire, United Kingdom Sir Robert McAlpine Full time

    About the Role:Sir Robert McAlpine is seeking a skilled IT Support Specialist to join its Business Systems Department. As a Service Desk Analyst, you will play a vital role in supporting the company's IT infrastructure and providing exceptional customer service.Key Responsibilities:Troubleshoot IT issues and requests, ensuring timely and effective resolution...

  • Systems Analyst

    2 weeks ago


    Hemel Hempstead, Hertfordshire, United Kingdom Thermo Fisher Scientific Full time

    Job Title: Homebased Systems AnalystJob Summary:We are seeking a highly skilled Systems Analyst to join our Global Remote/ Global Service Platform - Cloud for Service Systems Analyst team. As a key member of our distributed team, you will collaborate with business and IT teams to drive the development and support of our service technology platform.Key...