Service Desk Analyst

1 week ago


Hemel Hempstead, United Kingdom Connexa Full time

Service Desk Analyst

About the RoleAre you a seasoned IT professional with expertise in retail and hospitality technologies? Our client is looking for a Senior Support Analyst to take the lead in managing and supporting a wide array of technical systems, including EPOS, POS, kiosks, digital displays, and more.

This is a pivotal role where you will act as the escalation point for complex technical issues, working closely with a team to deliver exceptional support and ensure seamless operations. Based onsite in Hemel Hempstead, you'll be at the heart of a fast-paced environment that values your expertise and leadership.

Key Responsibilities

  • Serve as a subject matter expert for EPOS, POS systems, kiosks, digital signage, and other retail and hospitality technologies.
  • Lead the troubleshooting and resolution of complex hardware, software, and network issues.
  • Mentor and guide junior team members, fostering knowledge sharing and skill development.
  • Manage escalations and work closely with vendors and partners to resolve high-priority issues.
  • Oversee system updates, maintenance schedules, and the deployment of new technologies.
  • Analyze recurring issues and recommend proactive solutions to enhance system reliability.
  • Document resolutions and provide strategic insights to improve support processes.

What We're Looking For


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