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Patient Care Coordinator
2 months ago
We are seeking a highly skilled and dedicated individual to join our team as a Patient Care Advisor. As a key member of our referral management team, you will play a vital role in ensuring the smooth operation of our administrative office and providing exceptional patient care.
Key Responsibilities- Provide first point of contact for patients, relatives, healthcare professionals, and other callers, responding to queries and concerns in a professional and empathetic manner.
- Support the RMC Manager and Deputy Manager in the execution of their role, contributing to the day-to-day smooth operation of the admin office.
- Operate the patient booking system, managing clinical diaries and ensuring accurate and timely booking of patients into appointment slots.
- Deal with voice mails, patient enquiries, and appointment requests by telephone, providing effective and sensitive communication.
- Register patients using SystemOne, maintaining accurate and up-to-date records.
- Contribute to the identification of risks and potential adverse effects on Healthshare's ability to maintain quality of care.
- Excellent telephone manner and communication skills.
- Ability to work under pressure, prioritizing tasks and using initiative to meet deadlines.
- Proactive, forward-thinking, and quick problem-solving attitude.
- Team player with a high level of professionalism in manner.
- Working knowledge and proficient use of Office package.
Healthshare Group is a leading independent community healthcare organization, committed to providing high-quality care to our patients. We operate under certification and compliance with ISO9001 Quality Management Systems, ensuring that we maintain the highest standards of service delivery.
Benefits- 25 days annual leave (plus Bank Holidays).
- Private Healthcare (Employer paid).
- Company Pension Scheme.
- Life Assurance.
- Blue Light Card.
