Patient Care Coordinator

4 weeks ago


Hull, Kingston upon Hull, United Kingdom Healthshare Group Full time
About the Role

We are seeking a highly skilled and dedicated individual to join our team as a Patient Care Advisor. As a key member of our referral management team, you will play a vital role in ensuring the smooth operation of our patient booking system and providing exceptional support to our patients and healthcare professionals.

Key Responsibilities
  • Provide first-class patient care and support, responding to patient inquiries and resolving issues in a timely and professional manner.
  • Operate the patient booking system, managing clinical diaries and ensuring accurate and efficient booking of patients into appointment slots.
  • Work collaboratively with our clinical team to ensure seamless communication and coordination of patient care.
  • Maintain accurate and up-to-date records, adhering to confidentiality and data protection policies.
  • Contribute to the development and implementation of process improvements, ensuring efficient and effective service delivery.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with patients, healthcare professionals, and colleagues.
  • Proven experience in a healthcare administration or patient support role, with a strong understanding of patient booking systems and clinical diaries.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities with ease.
  • High level of professionalism, integrity, and discretion, with a commitment to maintaining confidentiality and adhering to data protection policies.
What We Offer
  • A competitive salary and benefits package, including private healthcare and pension scheme.
  • Ongoing training and development opportunities, supporting your career growth and professional development.
  • A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.


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