Dedicated Customer Service Advocate
1 week ago
We're looking for a passionate and skilled Customer Support Representative to join our team at OpenTable. As a key member of our customer support team, you will play a vital role in providing exceptional service to our customers worldwide.
About the Role:- Answer complex questions on product functions and usage, ensuring customers have a seamless experience with our platform.
- Provide outstanding service, adapting to diverse customer styles and preferences.
- Own problem resolution, taking initiative to deliver results that exceed customer expectations.
- Accurately log all contacts in our CRM, Salesforce.
- 1+ year of experience in customer support, preferably in a software environment.
- Excellent communication skills, with a focus on active listening and writing/typing.
- A background or interest in the restaurant or hospitality industry is a plus.
- Familiarity with current Microsoft Windows and Apple operating systems, as well as iOS and Apple Hardware.
- Vacation: 25 days per year (33 days for CSR Team members).
- One Celebration Day per calendar year.
- Private Health & Dental insurance.
- Employee Assistance Program (EAP).
- Pension Fund.
- Gym Discount.
- Bike2Work.
- Season Loan Ticket.
- Reimbursable eye tests and £100 contribution towards VDU glasses.
- Perkbox & Booking.com business discounts.
OpenTable strives to create an inclusive work environment, reflecting the diversity of our users and partners. We welcome candidates from various backgrounds and perspectives.
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