Sales Administrator Geowarmth

4 weeks ago

South Shields, South Tyneside, United Kingdom Hometree Full time
About Geowarmth

Geowarmth is a leading UK residential home energy services company, part of the Hometree Group. With over 20 years of experience in the installation of carbon neutral home heating and energy solutions, we have a highly skilled and experienced team that has worked on complex projects at numerous World Heritage Sites.

We are committed to creating an inclusive and representative environment, celebrating differences and promoting a culture where you can bring your full self to work. We promise to give you the same opportunities as everyone else and we won't discriminate against you at any point in the hiring process or the working day.

The Role

We are looking for a Sales Administrator to handle customer inquiries, qualify potential leads, and provide tailored solutions. You will support our sales team members, manage records, and ensure seamless coordination between Sales & Installations.

Responsibilities:

  • Customer Engagement: Handle incoming inquiries, qualify potential customers, conduct outbound follow-up calls, understand customer needs, and provide tailored solutions.
  • Sales Support and Processing: Manage and process inbound sales leads promptly and accurately, support team members by answering incoming sales calls, assist in scheduling meetings, managing correspondence, and ensure seamless coordination between Sales & Installations staff.
  • Solution Design and Quotation Preparation: Engage with customers to determine if our products fit their needs, perform initial qualifications and explorations, provide indicative quotes, and develop accurate cost estimates for competitive quotations.
  • Customer Record Management: Maintain organised uptodate customer records to support effective account management, create detailed reports using Microsoft Office tools, and generate and analyse sales reports to provide insights into performance against targets.
  • Client Relationship Management: Offer excellent customer service throughout the sales and aftersales process, follow up on inquiries to ensure satisfaction, foster long-term relationships, and promptly address and resolve customer issues or concerns.
  • Pipeline Development and Continuous Improvement: Strategically build the sales pipeline by collaborating with the team to form strong relationships with internal stakeholders and customers, stay updated on industry trends, and continuously enhance sales and administrative processes.
What We're Looking For
  • Sales Support and Processing: Proven experience in accurately managing and processing sales leads and supporting team members.
  • Customer Record Management: Expertise in maintaining organised customer records, generating reports using Microsoft Office, and analysing sales data.
  • Communication Skills: Excellent written and verbal communication skills to engage with customers and understand their needs.
  • Customer Relationship Management: Strong interpersonal skills to build and maintain relationships with customers, ensuring high satisfaction.
  • Attention to Detail: High accuracy in preparing quotations, managing records, and generating reports.
  • Adaptability: Ability to manage multiple projects, meet tight deadlines, and thrive in a fast-paced environment.
Perks of the Job
  • 22 days annual leave (plus bank holidays)
  • Company pension
  • Onsite parking

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