Renewable Energy Sales Support Specialist

3 weeks ago

South Shields, South Tyneside, United Kingdom Hometree Full time

About Us:

At Hometree Group, we are a leading UK residential home energy services company, dedicated to helping millions of homeowners transition to low-carbon living. Our award-winning team has over 20 years of experience delivering practical solutions for carbon-neutral home heating and energy. We are part of Hometree Group, a company that shares our mission to make a greener future a reality.

The Role:

We are seeking an experienced Sales Administrator to join our dynamic team. As a Sales Administrator, you will handle customer inquiries, qualify potential leads, and provide tailored solutions. You will support our sales team members, manage records, and ensure seamless coordination between sales and installations. If you have a passion for the renewable energy sector and excellent communication skills, we want to hear from you.

  • Customer Engagement: Handle incoming inquiries, qualify potential customers, conduct outbound follow-up calls, understand customer needs, and provide tailored solutions.
  • Sales Support and Processing: Manage and process inbound sales leads promptly and accurately, support team members by answering incoming sales calls, assist in scheduling meetings, managing correspondence, and ensure seamless coordination between sales and installations staff.
  • Solution Design and Quotation Preparation: Engage with customers to determine if our products fit their needs, perform initial qualifications and explorations, provide indicative quotes, and develop accurate cost estimates for competitive quotations.
  • Customer Record Management: Maintain organized up-to-date customer records to support effective account management, create detailed reports using Microsoft Office tools, and generate and analyze sales reports to provide insights into performance against targets.
  • Client Relationship Management: Offer excellent customer service throughout the sales and aftersales process, follow up on inquiries to ensure satisfaction, foster long-term relationships, and promptly address and resolve customer issues or concerns.
  • Pipeline Development and Continuous Improvement: Strategically build the sales pipeline by collaborating with the team to form strong relationships with internal stakeholders and customers, stay updated on industry trends, and continuously enhance sales and administrative processes.

What We Are Looking For:

  • Sales Support and Processing: Proven experience in accurately managing and processing sales leads and supporting team members.
  • Customer Record Management: Expertise in maintaining organized customer records, generating reports using Microsoft Office, and analyzing sales data.
  • Communication Skills: Excellent written and verbal communication skills to engage with customers and understand their needs.
  • Customer Relationship Management: Strong interpersonal skills to build and maintain relationships with customers, ensuring high satisfaction.
  • Attention to Detail: High accuracy in preparing quotations, managing records, and generating reports.
  • Adaptability: Ability to manage multiple projects, meet tight deadlines, and thrive in a fast-paced environment.

Perks of the Job:

  • 22 Days Annual Leave (Plus Bank Holidays)
  • Company Pension
  • Onsite Parking

Equal Opportunity Employer:

We are committed to creating an inclusive and representative environment. We know that different experiences, perspectives, and backgrounds make for a better workplace and a better planet. Together, we celebrate differences and promote a culture where you can bring your full self to work. We promise to give you the same opportunities as everyone else and we won't discriminate against you at any point in the hiring process or the working day.

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